Disabled Access Guide for Deseyn Optical Boutique

Deseyn Optical Boutique is situated on the 1st floor of Whiteleys Shopping Centre.

The venue is situated within the centre of the city.

This venue is situated in London.

The venue is not on a road with a steep gradient.

The venue is in a shopping mall.

The nearest mainline Railway Station is Paddington.

There is a bus stop within 150m (164yds) of the venue.

The nearest underground station is Bayswater.

This venue does have its own car park.

Parking is not free for all users.

Parking is not free for Blue Badge holders.

The car park is on the 2nd floor of the shopping centre.

The car park type is open air/surface.

There are 6 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.4m x 4.6m (11ft 1in x 15ft 1in).

The nearest designated bay is 4m (13ft 1in) from the car park entrance.

The furthest designated bay is 24m (26yd) from the car park entrance.

The route from the car park to the entrance is accessible to a wheelchair user unaided.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located on the 2nd floor of the shopping centre.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 166cm (5ft 5in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

This information is for the entrance located in Queensway.

There is level access to the service.

Level access is via lift.

The main doors open automatically.

The doors are double width.

The door opening is 170cm (5ft 6in) wide.

The floors which are accessible by stairs are G-1-2.

There are 15+ steps between floors.

The lighting level is medium.

The steps are not clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

Escalators can be used to access other floors.

The floors which are accessible by escalator are G-1-2.

The escalator steps are clearly marked.

The head and foot of the escalators are not clearly marked.

The lighting level is bright.

There is a lift for public use.

The lift is located in the centre of the shopping centre.

The lift is a standard lift.

The floors which are accessible by this lift are G-1-2.

The lift is 10m (11yd) from the shopping centre entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.1m x 2.05m (3ft 7in x 6ft 8in).

The clear door width is 108cm.

There are not separate entry and exit doors in the lift.

There is a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The controls for the lift are not within reach for a wheelchair user.

The controls are 90cm-120cm in height.

The lighting level in the lift is medium.

The lift does not have Braille markings.

The lift does have tactile markings.

This information is for the entrance located on the 1st floor of the shopping centre.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are permanently held open.

The door opening is 140cm (4ft 7in) wide.

The counter is 4m (13ft 1in) from the main entrance.

There is level access from the entrance.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

The height of the counter is low.

There is not a hearing assistance system available.

Lighting levels are bright.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

The type of flooring in walkways and corridors is vinyl.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do not receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.

Staff are not Text Relay aware.

Children are welcomed at the venue.