Disabled Access Guide for Day Lewis Opticians

The venue is situated within the centre of the town.

This venue is situated in Biggin Hill.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Hayes.

There is a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

There is a car park for public use within 200m (approx).

The name of the car park is Lebanon Gardens Car Park.

The car park is located on Lebanon Gardens.

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are not available.

There is not a designated drop off point.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 82cm (2ft 8in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope does not bypass the steps.

The ramp or slope is located in front of the entrance.

The ramp or slope is steep.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 115cm (3ft 9in).

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 1 steps to the area/service.

The steps are not clearly marked.

The steps are shallow.

The steps do not have handrails.

The desk is 2m (6ft 6in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

The desk is generally staffed.

Lighting levels are bright.

There is not a hearing assistance system.

There is not a touchscreen.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does play background music.

Music is played in some parts of the venue.

The lighting levels are bright.

Route finding signage is not available.

The type of flooring in walkways and corridors is carpet.

There is a waiting room / area.

The waiting room / area is 2m (6ft 6in) from the main entrance.

There is level access into the waiting room / area.

There are not doors into the waiting room / area.

The type of flooring is carpet.

No chairs are permanently fixed.

No tables are permanently fixed.

Announcements are in person.

Information in other languages and formats is not available on request.

Lighting levels are bright.

The room does have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

There are 1 consultation / treatment rooms available.

The consultation / treatment room is 10m (11yd) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are light.

The door opening is 71cm (2ft 3in) wide.

The type of flooring is carpet.

There is a chair.

The chair is adjustable.

All chairs have armrests.

All chairs are permanently fixed.

Lighting levels are bright.

The room does not have background music playing.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located at the rear of the building.

The unisex toilets are 11m (12yd) from the main entrance.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are medium.

Staff do not receive disability awareness training.

Documents can be requested in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are not Text Relay aware.