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Disabled Access Guide for Danestrete Health Centre
Southgate
Stevenage
Hertfordshire
SG1 1HB
Tel: 01438 737740
Email: carol.courtney@nhs.net
Web: http://www.enherts-pct.nhs.uk
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Introduction
Services/facilities within the building include the Community Psychiatric Nurses, Hearing Assesments and Audiology, Family Planning, Young Peoples and Womens Health, the Child Development Centre and the Speech and Language Therapy Department, Physiotheraphy, Occupational Therapy for Children and day clinics.
Opening Times (Reception)
| Day | Opening Times |
|---|---|
| Monday | 08:30 - 17:00 |
| Tuesday | 08:30 - 17:00 |
| Wednesday | 08:30 - 17:00 |
| Thursday | 08:30 - 17:00 |
| Friday | 08:30 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
For opening hours of the various services, please contact main reception.
Location
The venue is situated within the centre of the town.
This venue is situated in Stevenage.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Stevenage.
There is not a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.6m x 3.75m (11ft 9in x 12ft 3in).
The nearest designated bay is 6m (19ft 8in) from the main entrance.
The furthest designated bay is 9m (29ft 6in) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is level access to the service.
The bell is not in a suitable position to allow wheelchair users to gain access.
The intercom is not in a position to allow wheelchair users to gain access.
The main doors open towards you (pull).
The doors are single width.
The doors are heavy.
The door opening is 93cm (3ft ) wide.
Outside Access (Drug and Alcohol Team Entrance)
This information is for the entrance located at the side of the building.
There is not level access to the service.
The main doors open towards you (pull).
The doors are single width.
The doors are heavy.
The door opening is 90cm (2ft 11in) wide.
This entrance gives access to the first floor.
Level Change (Drug and Alcohol Team Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope bypasses the steps.
The ramp or slope is located to the right as you face the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
There are steps to access this area/service.
The steps are located to the left as you face the entrance.
There are 9 steps to the area/service.
The steps are not clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on the left going up.
Reception
The desk is 1m (3ft 3in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
The desk is generally staffed.
Lighting levels are medium.
There is not a hearing assistance system.
There is not a touchscreen.
There is not a prescription box.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Inside Access
There is level access once inside the venue.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
The type of flooring in walkways and corridors is carpet, vinyl and tiles.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 2m (6ft 6in) from the main entrance.
There is level access into the waiting room / area.
There are not doors into the waiting room / area.
The type of flooring is vinyl and tiles.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
No tables are permanently fixed.
Some chairs have armrests.
Announcements are in person.
Information in other languages and formats is not available on request.
Lighting levels are medium.
The room does not have background music playing.
There is no television.
There is space for an assistance dog to rest.
There are no vending machines.
There is a children's play area.
Consultation / Treatment Room
There are 15 consultation / treatment rooms available.
The room surveyed was the Peadiatric Room.
The consultation / treatment room is 30m (33yd) from the outpatients entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 87cm (2ft 10in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is not adjustable.
There is not a chair.
No tables are permanently fixed.
A hoist is not available.
Lighting levels are medium.
The room does not have background music playing.
A flashing alarm is not available.
A vibrating alarm is not available.
Other Floors
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The lighting level is medium.
The steps are not clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is no additional signage on or near the toilet door.
The adapted toilet is 7m (22ft 11in) from the main entrance.
The adapted toilet is located to the left after you enter the building.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 83cm (2ft 8in).
The door is light.
The dimensions of the adapted toilet are 130cm x 180cm (4ft 3in x 5ft 10in).
Floor manoeuvring space is clear in the adapted toilet.
There is not a lateral transfer space.
The tap type is twist/turn.
There is not a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are not placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 48cm (1ft 6in).
There is not a hand dryer.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is not a sink.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
The adapted toilet also serves as the standard unisex toilet.
There are additional facilities with similar specifications located throughout the building.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
Children are welcomed at the venue.
There is a soft play area for children.
