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Disabled Access Guide for Danesbury Neurological Centre
73 School Lane
Welwyn
Hertfordshire
AL6 9SB
Tel: 01438 841841
Fax: 01438 718674
Email: denise.boag@herts-pcts.nhs.uk
Web: http://www.enherts-pct.nhs.uk
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Introduction
The hospital is open 24 hours a day.
Opening Times (Visiting Hours)
| Day | Opening Times |
|---|---|
| Monday | 12:00 - 20:00 |
| Tuesday | 12:00 - 20:00 |
| Wednesday | 12:00 - 20:00 |
| Thursday | 12:00 - 20:00 |
| Friday | 12:00 - 20:00 |
| Saturday | 12:00 - 20:00 |
| Sunday | 12:00 - 20:00 |
Location
The venue is situated within the centre of the village.
This venue is situated in Welwyn.
The venue is on a road with a steep gradient.
The nearest mainline Railway Station is Welwyn North.
There is not a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 2.55m x 5.3m (8ft 4in x 17ft 4in).
The nearest designated bay is 10m (11yd) from the main entrance.
The furthest designated bay is 13m (14yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 134cm (4ft 4in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 132cm (4ft 3in) wide.
Reception
The desk is 3m (9ft 10in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is low.
The desk is generally staffed.
Lighting levels are medium.
There is a hearing assistance system.
The hearing system is available only on request.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
There is not a touchscreen.
There is not a prescription box.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Inside Access
There is level access once inside the venue.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
Route finding signage is available.
The type of flooring in walkways and corridors is vinyl.
Ward
There are 23 side rooms available.
The area/room/bay surveyed was 9.
The area/room/bay is 15m (16yd) from the lift.
There is level access to the ward.
Level access is by lift.
There are doors into the bay / side room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 110cm (3ft 7in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
All beds are adjustable.
All beds have bedside storage.
Bedside services available are television.
No bedside services are chargeable.
The ward is unisex.
A hoist is available.
The hoist is manual.
A sling is available.
The sling is attached by hook and loop.
There is not an adapted toilet for visitors to use on the ward.
There is an adapted toilet for visitors to use outside the ward.
The distance to the adapted toilet for visitors to use is 5m (16ft 4in).
There is not a standard toilet for visitors to use on the ward.
There is not a standard toilet for visitors to use outside the ward.
There is not a bathroom on the ward.
There is a bathroom outside the ward.
The distance to the bathroom is 10m (11yd).
Lighting levels are medium.
A flashing alarm is available on request.
A vibrating alarm is not available.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 2m (6ft 6in) from the ground floor lift.
There is level access into the waiting room / area.
Level access is by lift.
There are not doors into the waiting room / area.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
No tables are permanently fixed.
Some chairs have armrests.
Information in other languages and formats is not available on request.
Lighting levels are medium.
The room does not have background music playing.
There is a television.
The television does have subtitles.
There is space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
Consultation / Treatment Room (Treatment Room)
There are 3 consultation / treatment rooms available.
The room surveyed was the Treatment Room.
The consultation / treatment room is 20m (22yd) from the main entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 118cm (3ft 10in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is not a chair.
No tables are permanently fixed.
A hoist is available.
The hoist is manual.
A sling is available.
The sling is attached by hook and loop.
Lighting levels are medium.
The room does not have background music playing.
A flashing alarm is not available.
A vibrating alarm is not available.
Other Floors
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
The lift is located to the right as you face the reception desk.
The lift is a standard lift.
The floors which are accessible by this lift are G-1.
The lift is 6m (19ft 8in) from the main entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.62m x 2.8m (5ft 3in x 9ft 2in).
The clear door width is 128cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does not have a visual floor indicator.
The lift does not have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is low.
The lift does have Braille markings.
The lift does have tactile markings.
Restaurant / Bar (Dining Room)
Once inside, there is level access to the service.
Full table service is available.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
Some chairs have armrests.
The nearest table is 10m (11yd) from the main entrance.
The distance between the floor and the lowest dining table is 72cm (2ft 4in) cm.
The distance between the floor and the highest dining table is 72cm (2ft 4in) cm.
Staff tell patients what meals are available.
Changing Places
Location and access
The facility is located on the ground floor.
The facility is 15m (16yd) from the lift.
There is level access to the facility.
Dimensions and features
You do not need a key for the facility.
The dimensions of the facility are 210cm x 390cm (6ft 10in x 12ft 9in).
The facility changing bench height is adjustable.
The facility changing bench is free standing.
The length of the bench is 175cm (5ft 8in).
The facility hoist is powered overhead.
The overhead hoist covers the changing bench and the toilet.
The sling is attached to the hoist by hook and loop.
The facility toilet is peninsular.
Wall mounted rails are not available.
Drop down rails are provided.
As you face the toilet the drop down rails are on both sides.
The type of sink is fixed.
Wall mounted hand rails are not available at the sink.
Disposal facilities are available.
A privacy screen is not available.
Wide tear off paper roll is not available.
The facility has a non slip floor.
A functioning emergency alarm is not available.
It is out of reach (higher than 10cm (4in) from floor)
Fitness Suite
Access to fitness suite
The fitness suite is located at the rear of the building.
The fitness suite is 30m (33yd) from the main entrance.
There is level access to the fitness suite.
Fitness Suite (General)
Staff receive some training in assisting disabled people.
A portable hearing loop is not available for induction.
There is not clear manoeuvring space between equipment.
There is level access to all of the equipment.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 25m (27yd) from the main entrance.
The adapted toilet is located at the rear of the building.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens inwards.
The width of the adapted toilet door is 88cm (2ft 10in).
The dimensions of the adapted toilet are 230cm x 415cm (7ft 6in x 13ft 7in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 70cm (2ft 3in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is lever.
There is not a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the right.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 76cm (2ft 5in) high.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Baby Change Facilities
Baby change facilities are not located within the venue.
Adapted Shower
Adapted shower facilities are available.
The showers are located on the ground floor.
There is a shower chair.
There is a flip down seat.
There ia a fixed seat.
The height of the seat is 55cm (1ft 9in).
Other facilities available are handheld shower controls and a hoist.
There is level access to the services from the shower facilities.
Adapted Bathroom
There are adapted bathrooms available.
Location of and access to adapted bathroom
The bathroom is female.
The bathroom is not for the sole use of disabled people.
There is no additional signage on or near the adapted bathroom door.
The adapted bathroom is 16m (17yd) from the ground floor lift.
The adapted bathroom is located on the ground floor.
There is level access to the adapted bathroom.
This is by lift.
Features and dimensions of adapted bathroom
A key is not required for the adapted bathroom.
The door opens inwards.
The width of the adapted bathroom door is 113cm (3ft 8in).
The door is heavy.
The dimensions of the bathroom are 330cm x 390cm (10ft 9in x 12ft 9in).
The bathroom has a non slip floor.
Floor manoeuvring space is clear in the bathroom.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted bathroom
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is 76cm (2ft 5in) high.
The tap type is twist/turn.
There is not a mixer tap.
There is not a lateral transfer space.
Wall mounted rails are not available.
There are mirrors in the adapted bathroom.
Mirrors are placed at a lower level or at an angle for ease of use.
Bath and Shower
There is a bath.
The height of the side of the bath from floor level is 90cm (2ft 11in).
The tap type is twist/turn.
There is a mixer tap.
There is not a shower over the bath.
There are not wall mounted handrails available.
Wheel In Shower
There is not a wheel in shower.
Colour contrast and lighting in adapted bathroom
The contrast between the internal door and wall is good.
The contrast between the walls and floor is good.
The contrast between the drop down rails and wall is poor.
Lighting levels are medium.
Additional Information
Staff do not receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
Plastic cups are available.
Plastic cutlery is available.
Drinking straws are available on request.
Children are welcomed at the venue.
