Disabled Access Guide for D&A The Opticians

The venue is situated within the centre of the city.

This venue is situated in London.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Victoria.

There is a bus stop within 150m (164yds) of the venue.

The nearest underground station is Sloane Square.

This venue does not have its own car park.

There is not a car park for public use within 200m (approx).

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are available.

The dimensions of the standard marked parking bays are 5.3m x 1.8m (17ft 4in x 5ft 10in).

Standard marked parking bays are located in Wilbraham Place.

There is not a designated drop off point.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 170cm (5ft 6in) wide.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 1 steps to the area/service.

The steps are not clearly marked.

The steps are shallow.

The steps do not have handrails.

The counter is 3m (9ft 10in) from the main entrance.

There is level access from the entrance.

There is not a prescription box.

There is not a bell to attract attention.

There is not sufficient space to write or sign documents on the counter.

The height of the counter is high.

There is not a lowered section.

There is not a hearing assistance system available.

Lighting levels are bright.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are bright.

The type of flooring in walkways and corridors is carpet.

Level access to the basement level is via the lift located in the building next door.

For access to the lift please see a member of staff in the ground floor area.

There is a waiting room / area.

There is level access into the waiting room / area.

Level access is by lift.

There are not doors into the waiting room / area.

The type of flooring is carpet.

No chairs are permanently fixed.

No tables are permanently fixed.

All chairs have armrests.

Announcements are in person.

Information in other languages and formats is not available on request.

Lighting levels are medium.

The room does not have background music playing.

There is no television.

There is not space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

There are 2 consultation / treatment rooms available.

The room surveyed was 2.

The consultation / treatment room is 5m (16ft 4in) from the lift.

There is level access to the consultation / treatment room.

Level access is by lift.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 69cm (2ft 3in) wide.

The type of flooring is carpet.

There is a chair.

The chair is adjustable.

All chairs have armrests.

Some chairs are permanently fixed.

All tables are permanently fixed.

A hoist is not available.

Lighting levels are adjustable.

The room does not have background music playing.

A flashing alarm is not available.

A vibrating alarm is not available.

The floors which are accessible by stairs are B-G.

There are 15+ steps between floors.

The lighting level is medium.

The steps are not clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on the left side going up.

There is not a landing.

There is a lift for public use.

The lift is located in the building next door.

The lift is a standard lift.

The floors which are accessible by this lift are B-G.

Staff do need to be notified for use of the lift.

The dimensions of the lift are 1.2m x 1.1m (3ft 11in x 3ft 7in).

The clear door width is 80cm.

There are not separate entry and exit doors in the lift.

There is a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The controls for the lift are not within reach for a wheelchair user.

The controls are 95cm-120cm in height.

The lighting level in the lift is bright.

The lift does not have Braille markings.

The lift does have tactile markings.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do not receive disability awareness training.

Documents are not available in Braille.

Documents are not available in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.

Staff are not Text Relay aware.

Children are welcomed at the venue.