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Disabled Access Guide for Dagenham Dock
Chequers Lane
Dagenham
Essex
RM9 6PT
Tel: 08456 014 873
Email: stationdagenhamdock@c2crail.co.uk
Web: http://www.c2c-online.co.uk
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Location
The venue is situated outside the centre of the area.
This venue is situated in Dagenham.
The venue is not on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
The nearest underground station is Dagenham Heathway.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is not free for Blue Badge holders.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.75m x 5m (12ft 3in x 16ft 4in).
The nearest designated bay is 40m (44yd) from the main entrance.
The furthest designated bay is 43m (47yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are uneven surfaces.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 109cm (3ft 6in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Level Change (Platform 1)
There are steps to access this area/service.
The steps are located leading to Platform 1.
There are 15+ steps to the area/service.
The lighting levels at the steps are medium.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
Train Station
There are 2 platform(s) at this station.
The station is staffed.
There are generally 2 member(s) of staff on duty.
The station is not staffed between 15.30 - 6.00.
There is not an office to obtain help.
There is a ticket office.
The ticket office is located opposite the main entrance.
The ticket office is 3m (9ft 10in) from the main entrance.
The train companies operating from within this station are c2c.
There is not a taxi rank.
Announcements on platforms are both audio and visual.
Wider ticket barriers are available to access platforms.
Adapted toilets are located on the platform(s).
Adapted toilets are located on platform(s) 2.
There is not a wheelchair available to borrow.
| Day | Opening Times |
|---|---|
| Monday | 06:00 - 15:15 |
| Tuesday | 06:00 - 15:15 |
| Wednesday | 06:00 - 15:15 |
| Thursday | 06:00 - 15:15 |
| Friday | 06:00 - 15:15 |
| Saturday | 06:00 - 15:15 |
| Sunday | 06:00 - 15:15 |
Platform
This information is for platform(s) 2.
The platform(s) accessed by ramp / slope is/are 2.
The platform(s) accessed by steps only is/are 1.
Adapted toilets are 18m (20yd) from the main entrance.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
There is no additional signage on or near the toilet door.
The accessible toilet is 18m (20yd) from the main entrance.
The accessible toilet is located on platform 2.
There is not level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is required for the accessible toilet.
The key is a radar key.
The key can be obtained from the counter.
The door opens outwards.
The door is locked by a locking handle.
The width of the accessible toilet door is 90cm (2ft 11in).
The door is heavy.
The dimensions of the accessible toilet are 150cm x 250cm (4ft 11in x 8ft 2in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 85cm (2ft 9in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is sensor.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are not placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 42cm (1ft 4in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is placed higher than 100cm.
The hand dryer is 120cm (3ft 11in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is poor.
The contrast between the drop down rails and wall is poor.
The contrast between the walls and floor is good.
Lighting levels are medium.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located within the adapted toilet.
The height of the baby change table once extended is 90cm (2ft 11in).
Inside the venue, there is not level access to the baby change facility.
Level Change (Adapted Toilet)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the adapted toilet.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 110cm (3ft 7in).
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
This service cannot be requested.
Staff are not Text Relay aware.
