Access Guide
Introduction
- Services / facilities within the building include a Library, Meeting Room and Post Office.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Crayford.
- The venue is in a pedestrian area.
- There is a bus stop within 150m (164yds) of the venue.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Crayford.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Sainsbury's.
- The car park is located in front of the Sainsbury's Supermarket, off Stadium Way.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- Most library users park in the adjoining Sainsbury's car park, or in Tower Retail Park, which is located across Crayford Road. Please note that you must be a Sainsbury's customer to use the Sainsbury's car park, and that parking here is limited to 4 hours.
Opening Times (Library)
- Monday 09:30 - 17:30.
- Tuesday Closed.
- Wednesday 09:30 - 19:00.
- Thursday Closed.
- Friday 09:30 - 17:30.
- Saturday 09:30 - 17:00.
- Sunday Closed.
Opening Times (Post Office)
- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 19:00.
- Thursday 09:00 - 17:30.
- Friday 09:00 - 17:30.
- Saturday 09:00 - 17:00.
- Sunday Closed.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 166cm (5ft 5in).
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Comments
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- The automatic sliding doors operate by movement sensor.
- The clear opening width between the security detectors inside the entrance is 109cm.
Level Change (Main Entrance - from Crayford Road)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the right of the storage shed, after the old Town Hall building.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 4 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Comments
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- The ramp and steps described are from the pavement alongside the old Town Hall building up to the library and community centre.
- From the access driveway, there is also a vehicle access ramp (photograph 6) which could be used as an alternative step-free route.
- This ramp is steep.
Level Change (Main Entrance - from Sainsbury's Car Park)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading down from the car park, to the left of the steps.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 135cm (4ft 5in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading down from the car park, to the right of the ramp.
- There is/are 7 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Comments
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- After the first ramp and steps there is a slight ramp up to the main entrance.
- The ramps overcome all the steps.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 12/09/2023.
- The hearing assistance system was working at the time of testing.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are moderate to good.
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Comments
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- Facilities in the building include a meeting room for hire, IT suite, public computers, copying and printing facilities, self-service check in desks, and a contact telephone point for Council services.
- There is a children's library area.
- Free WiFi is available throughout the library.
- Throughout the library there is lounge-style seating and tables with dining-style chairs.
Reception
- The desk/counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 12/09/2023.
- The hearing assistance system was working at the time of testing.
- There is a touch screen.
- The touch screen is at a suitable height for a wheelchair user.
Counter (Post Office)
- The counter is 7m (7yd 1ft) from the main entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 98cm (3ft 3in).
- There is a lowered section.
- The height of the lowered section of the counter is 80cm.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 12/09/2023.
- The hearing assistance system was working at the time of testing.
- Lighting levels are moderate to good.
Library
- This library does not have a regular supply of books in Braille.
- This library does have a regular supply of books in large print.
- This library does have a regular supply of books in audio format.
- There is an ordering service.
- The library does have computers with accessible software.
- Auxiliary aids are available for computer users.
- A large text keyboard, large rollerball mouse and height adjustable chair is / are available.
- Equipment available for people with a visual impairment includes magnifying glasses and sheets.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 5m (5yd 1ft) from the main entrance.
- This accessible toilet is located to the left as you enter the building.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 92cm (3ft).
- The door is easy to open.
- The dimensions of the accessible toilet are 153cm x 220cm (5ft x 7ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within this accessible toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
Accessible Toilet (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 5m (5yd 1ft) from the Main Entrance.
- This accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 92cm (3ft).
- The door is easy to open.
- The dimensions of the accessible toilet are 152cm x 218cm (4ft 12in x 7ft 2in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer requires hands to be inserted into the top.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within this facility.
- The height of the baby change table once extended is 90cm (2ft 11in).
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Comments
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- This is signed as a standard toilet.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Documents can be requested in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.
- Home visits / services are available.
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Comments
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- The library operates a centralised home library service.
- Please contact the Council for more details.
- The photographs show the meeting room which is available for hire.