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Disabled Access Guide for Comfort Inn
Crossbush Services
Arundel
West Sussex
BN17 7QQ
Tel: 01903 840840
Fax: 01903 849849
Email: reservations@comfortinnarundel.co.uk
Web: http://www.comfortinnarundel.com
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Introduction
The hotel is open 24 hours a day.
Location
The venue is situated outside the centre of the town.
The venue is not on a road with a steep gradient.
The venue is in a pedestrian area.
The nearest mainline Railway Station is Arundel.
There is not a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 3 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.2m x 4.8m (10ft 5in x 15ft 8in).
The nearest designated bay is 9m (29ft 6in) from the main entrance.
The furthest designated bay is 13m (14yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are dropped kerbs.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does have a height restriction barrier.
The maximum height is 2.1m (6ft 10in).
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
There is a second set of doors.
The doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Reception
The reception desk is 7m (22ft 11in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
Lighting levels are medium.
There is not a hearing assistance system.
Inside Access
There is not level access to the service.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
Level Change (Inside Access, Adapted and Standard Rooms)
There is a ramp or slope to access this area/service.
The ramp or slope is located to the right as you face reception.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Other Floors
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The lighting level is medium.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on the right side going up.
There is a landing.
The services on the floors which are not accessible are additional standard rooms.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The adapted toilet is 9m (29ft 6in) from the main entrance.
The adapted toilet is located to the right as you face reception.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 84cm (2ft 9in).
The door is heavy.
The dimensions of the adapted toilet are 215cm x 145cm (7ft x 4ft 9in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 60cm (1ft 11in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is twist/turn.
There is not a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 42cm (1ft 4in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is placed higher than 100cm.
The hand dryer is 120cm (3ft 11in) high.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is fair.
The contrast between the drop down rails and wall is fair.
The contrast between the walls and floor is poor.
Lighting levels are medium.
Baby change facilities are located within the venue.
The baby change facilities are located in the female toilet.
The height of the baby change table once extended is 100cm (3ft 3in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located to the right as you face reception.
The female toilets are 9m (29ft 6in) from the main entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are medium.
Access to Standard Male Toilets
The male toilets are located to the right as you face reception.
The male toilets are 7m (22ft 11in) from the main entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are medium.
The photograph shows the standard female toilet.
Restaurant / Bar (Stirling's Restaurant)
The following information is for the restaurant.
Once inside, there is level access to the service.
Full table service is available.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
No chairs have armrests.
The nearest table is 4m (13ft 1in) from the main entrance.
The distance between the floor and the lowest dining table is 72cm (2ft 4in) cm.
The distance between the floor and the highest dining table is 95cm (3ft 1in) cm.
Menus are hand held.
Menus are not available in Braille.
Menus are not available in large print.
Picture menus are not available.
Menus are not clearly written.
Menus are presented in contrasting colours.
The type of food served here is traditional meals and bar snacks.
Rooms
There are 53 room(s) in total.
There are 22 standard ground floor rooms.
There are 27 standard rooms on other floors.
Adapted Rooms
There are adapted ensuite facilities
There is/are 3 room(s) with adapted ensuite facilities.
There is/are 0 adjoining room(s) available for carers.
Location of and access to rooms with adapted ensuite
The adapted room viewed is 15m (16yd) from the main entrance.
There is not level access from an accessible entrance
No adapted rooms are located in a separate building from the main hotel.
Adapted Room
The room number or room name viewed was 103.
The width of the door is 76cm (2ft 5in).
The height of the bed is 52cm (1ft 8in).
The measurement between the bed base and floor is 30cm (11in).
Light switches are within 120cm (3ft 11in) from floor level.
There is not a functional emergency alarm in the room.
No emergency alarm is fitted in the room.
An adjoining room is not available.
Adapted Ensuite
The width of the door to the ensuite is 76cm (2ft 5in).
The door opens outwards.
The door weight is heavy.
The door is locked by a twist lock.
The dimensions of the adapted ensuite are 195cm x 150cm (6ft 4in x 4ft 11in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 85cm (2ft 9in).
There is no dropdown rail.
There is a flush on the transfer side.
Wall mounted grab rails are available.
As you face the toilet the wall mounted grab rails are on the left.
The toilet seat is 43cm (1ft 4in) above floor level.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
It is not placed higher than 100cm (3ft 3in) in height.
There is a sink.
The sink cannot be reached from seated on the toilet.
The height of the sink is 73cm (2ft 4in).
The tap type is lever.
There is not a mixer tap for the sink.
There is not a functional emergency alarm in the ensuite.
No emergency alarm is fitted in the room.
Disposal facilities are not available.
There are mirrors.
Mirrors are placed at a lower level or at an angle for ease of use.
Bath and Shower
There is a bath.
The height of the side of the bath from floor level is 55cm (1ft 9in).
The tap type is twist/turn.
There is not a mixer tap.
There is a shower over the bath.
The shower head height is adjustable.
The shower control type is twist/turn.
There are handrails available.
Wheel In Shower
Signage, colour contrast and lighting in adapted rooms
There is no Braille signage on or near the hotel door.
There is no tactile signage on or near the hotel door.
There is no pictorial signage on or near the hotel door.
There is no additional signage on or near the hotel door.
The colour contrast between the external hotel room door and wall is good.
The colour contrast between the walls and floor is good.
The colour contrast between the internal hotel room door and wall is good.
The colour contrast between the external ensuite door and wall is poor.
Lighting levels are medium.
Colour contrast and lighting in adapted ensuite
The colour contrast between the internal ensuite door and wall is poor.
The colour contrast between the walls and floor in the ensuite is fair.
The colour contrast between the grab rails and wall is good.
Lighting levels are medium.
Auxiliary Aids - general
None of the hotel rooms have auxiliary aids for people with sensory impairments.
The hotel does not provide other auxiliary aids for people with mobility impairments.
Assistance dogs are welcomed to stay with guests in rooms.
The number of adapted rooms with baths is 3.
Standard Rooms
Ground Floor Standard Rooms
There are standard rooms on the ground floor.
There is not level access to ground floor rooms.
Adjoining rooms are not available.
Standard Rooms on Other Floors
There are standard rooms on other floors.
The other floors cannot be accessed by lift.
Adjoining rooms are not available.
Additional Information
Staff do not receive disability awareness training.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
Staff are Text Relay aware.
There is not an open fireplace.
Plastic cups are not available.
Plastic cutlery is not available.
Drinking straws are available on request.
Children are welcomed at the venue.
The photograph shows the outside seating area.
