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Disabled Access Guide for Claremont Landscape Garden
Portsmouth Road
Esher
Surrey
KT10 9JG
Tel: 01372 467806
Fax: 01372 476420
Email: claremont@nationaltrust.org.uk
Web: http://www.nationaltrust.org.uk/claremont
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Opening Times (April-October)
| Day | Opening Times |
|---|---|
| Monday | 10:00 - 18:00 |
| Tuesday | 10:00 - 18:00 |
| Wednesday | 10:00 - 18:00 |
| Thursday | 10:00 - 18:00 |
| Friday | 10:00 - 18:00 |
| Saturday | 10:00 - 18:00 |
| Sunday | 10:00 - 18:00 |
Opening Times (November - January)
| Day | Opening Times |
|---|---|
| Monday | Closed |
| Tuesday | 10:00 - 16:00 |
| Wednesday | 10:00 - 16:00 |
| Thursday | 10:00 - 16:00 |
| Friday | 10:00 - 16:00 |
| Saturday | 10:00 - 16:00 |
| Sunday | 10:00 - 16:00 |
Opening Times (February - March )
| Day | Opening Times |
|---|---|
| Monday | Closed |
| Tuesday | 10:00 - 17:00 |
| Wednesday | 10:00 - 17:00 |
| Thursday | 10:00 - 17:00 |
| Friday | 10:00 - 17:00 |
| Saturday | 10:00 - 17:00 |
| Sunday | 10:00 - 17:00 |
Location
The venue is situated outside the centre of the town.
This venue is situated in Esher.
The venue is on a road with a steep gradient.
The nearest mainline Railway Station is Claygate.
There is not a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is unmarked space for 2 Blue Badge holders.
Outside Access (Main Entrance)
This information is for the entrance located on Portsmouth Road.
There is not level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 800cm (26ft 2in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located directly in front of the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
Reception (Kiosk)
The reception desk is 40m (44yd) from the main entrance.
The reception desk is medium height.
The desk does not have a lowered section.
Lighting levels are medium.
There is not a hearing assistance system.
Inside Access
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
The gravel paths around the gardens consist of easy/moderate/steep slopes.
The kiosk will give a map of the wheelchair suggested route.
There are wheelchairs available to borrow at this venue.
Restaurant / Bar
The following information is for the cafe.
Once inside, there is level access to the service.
Full table service is not available.
Food or drinks are ordered from the service counter.
Food or drinks can be brought to the table.
There is not a lowered section at the service counter.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
No chairs have armrests.
The nearest table is 1m (3ft 3in) from the cafe entrance.
The distance between the floor and the lowest dining table is 70cm (2ft 3in).
The distance between the floor and the highest dining table is 70cm (2ft 3in).
Menus are wall only.
Menus are clearly written.
Menus are presented in contrasting colours.
The type of food served here is hot and cold meals snacks.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located in the car park.
The female and male toilets are 40m (44yd) from the main entrance.
Lighting levels are medium.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located next to the adapted toilet.
The height of the baby change table once extended is 85cm (2ft 9in).
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The accessible toilet is 40m (44yd) from the main entrance.
The accessible toilet is located in the car park.
There is not level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a sliding bolt.
The width of the accessible toilet door is 86cm (2ft 9in).
The door is heavy.
The dimensions of the accessible toilet are 190cm x 175cm (6ft 2in x 5ft 8in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 95cm (3ft 1in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is sensor.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are not available in the cubicle.
There is a coat hook.
The coat hook is within 120cm (3ft 11in) from floor level.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is a shelf within the accessible toilet.
The shelf is higher than 100cm (3ft 3in).
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 48cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is placed higher than 100cm.
The hand dryer is 103cm (3ft 4in) high.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is poor.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is fair.
The contrast between the walls and floor is good.
Lighting levels are medium.
Level Change (Toilets)
There is a ramp or slope to access this area/service.
The ramp or slope is located directly in front of the toilets.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 130cm (4ft 3in).
There are steps to access this area/service.
The steps are located either side of the ramp.
There are 1 steps to the area/service.
The lighting levels at the steps are medium.
The steps are not clearly marked.
The steps are shallow.
The steps do not have handrails.
The ramp overcomes the steps.
Additional Information
Staff do receive disability awareness / equality training.
Documents are available in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
Staff are not Text Relay aware.
Plastic cups are available.
Plastic cutlery is available.
Drinking straws are available on request.
Children are welcomed at the venue.
