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Disabled Access Guide for Civic Centre Customer Service Centre
Civic Centre
Barras Bridge
Newcastle upon Tyne
NE1 8PU
Tel: 0191 2328520
Email: csc@newcastle.gov.uk
Web: http://www.newcastle.gov.uk
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 08:30 - 16:30 |
| Tuesday | 08:30 - 16:30 |
| Wednesday | 08:30 - 16:30 |
| Thursday | 08:30 - 16:30 |
| Friday | 08:30 - 16:30 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated within the centre of the city.
This venue is situated in Newcastle upon Tyne.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Newcastle Central.
The nearest Metro Station is Haymarket.
Parking (Staff and Visitors)
This venue does have its own car park.
Parking is free for all users.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 4 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.2m x 4.85m (10ft 5in x 15ft 10in).
The nearest designated bay is 30m (33yd) from the main entrance.
The furthest designated bay is 38m (41yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
The barrier entrance to the car park is located off Sandyford Road.
This car park is for use by specific visitors to the Civic Centre, spaces need to be booked in advance.
Parking (Public)
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 3 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 1.9m x 5.6m (6ft 2in x 18ft 4in).
The nearest designated bay is 40m (44yd) from the main entrance.
The furthest designated bay is 46m (50yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Access to this car park is off Sandyford Road.
This is a pay and display car park, free to blue badge holders.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the venue.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 180cm (5ft 10in) wide.
There are two sets of manual doors either side of this entrance.
They open both ways, are heavy, double and are 168cm in width.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the entrance, bypassing the steps.
The ramp or slope is moderate.
The ramp or slope is permanent.
The width of the ramp or slope is 117cm (3ft 10in).
There are steps to access this area/service.
There are 9 steps to the area/service.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The handrails are on both sides.
The ramp is used to overcome the steps.
Reception
The reception desk is 4m (13ft 1in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
There are also Payment Point counters opposite the customer enquiries desks with lowered counters and hearing assistance.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The adapted toilet is 16m (17yd) from the main entrance.
The adapted toilet is located to the right after you enter.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 94cm (3ft 1in).
The door is light.
The dimensions of the adapted toilet are 156cm x 210cm (5ft 1in x 6ft 10in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 127cm (4ft 2in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 44cm (1ft 5in).
There is a hand dryer.
The hand dryer can be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Baby Change Facilities
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 88cm (2ft 10in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located to the right after you enter.
The female toilets are 17m (18yd) from the main entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are medium.
Access to Standard Male Toilets
The male toilets are located to the right after you enter.
The male toilets are 18m (20yd) from the main entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are medium.
Additional Information
Staff do receive disability awareness training.
Documents are available in Braille.
Documents are available in large print.
Registered assistance dogs are welcomed.
