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Disabled Access Guide for Civic Centre
Duke Street
Chelmsford
Essex
CM1 1JE
Tel: 01245 606606
Fax: 01245 606693
Textphone: 01245 606444
Email: mailbox@chelmsford.gov.uk
Web: http://www.chelmsford.gov.uk
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 08:45 - 16:45 |
| Tuesday | 08:45 - 16:45 |
| Wednesday | 08:45 - 16:45 |
| Thursday | 08:45 - 16:45 |
| Friday | 08:45 - 16:15 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated within the centre of the town.
This venue is situated in Chelmsford.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Chelmsford.
Parking
On street marked Blue Badge bays are available.
There is a designated drop off point.
The drop off point is located at the rear of the centre.
There are 4 designated parking bays available at the rear of the centre for visitors.
Outside Access (Main Entrance)
This information is for the entrance located on Duke Street.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 110cm (3ft 7in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located to the right as you face the main entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
The width of the ramp or slope is 125cm (4ft 1in).
There are steps to access this area/service.
There are 8 steps to the area/service.
The steps are not clearly marked.
The steps are shallow.
The steps do have handrails.
The handrails are on both sides.
The ramp overcomes the steps.
There is an additional moderate ramp between the entrance and the main reception desk.
Outside Access (Side Entrance)
There is level access to the service.
The main doors open towards you (pull).
The doors are single width.
The doors are heavy.
The door opening is 85cm (2ft 9in) wide.
Reception
The reception desk is 7m (22ft 11in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is low.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
Access to the Council Chamber on the 1st floor is via the standard lift and then platform lift.
The platform lifts overcome 12 medium, clearly marked, steps.
There is also a moderate ramp (width 200cm) between the 2nd platform lift and the Council Chamber.
Threre is level access to all ground floor services which are those generally used by the public.
Other Floors
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift (Reception)
There is not a lift for public use.
The lift is located next to reception.
The lift is a platform lift.
The floors which are accessible by this lift are G-1.
The lift is 6m (19ft 8in) from the main entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1m x 1.5m (3ft 3in x 4ft 11in).
The clear door width is 90cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does have tactile markings.
Lift
There is a lift for public use.
The lift is located just beyond the side entrance on the right.
The lift is a standard lift.
The floors which are accessible by this lift are G-1-2.
The lift is 8m (26ft 2in) from the side entrance.
Staff do need to be notified for use of the lift.
The dimensions of the lift are 0.95m x 1.45m (3ft 1in x 4ft 9in).
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
Lift (Level 1)
There is a lift for public use.
The lift is located at the end of the main corridor on the 2nd floor.
The lift is a platform lift.
The floors which are accessible by this lift are 1-2.
The lift is 40m (44yd) from the main entrance.
Staff do need to be notified for use of the lift.
The dimensions of the lift are 0.9m x 1.3m (2ft 11in x 4ft 3in).
This platform lift overcomes a level change between the 1st and 2nd floor lobby.
Level Change (Council Chamber)
There is a ramp or slope to access this area/service.
The ramp or slope is located between the main corridor and chamber.
The ramp or slope is moderate.
The ramp or slope is permanent.
There are steps to access this area/service.
The steps are located between the main corridor and chamber.
There are 5 steps to the area/service.
The lighting levels at the steps are bright.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
The ramp is used to bypass the steps.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
The adapted toilet is 60m (65yd) from the accessible entrance.
The adapted toilet is located off the 1st floor lobby, in the main stairwell.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens inwards.
The door is locked by a twist lock.
The dimensions of the adapted toilet are 210cm x 220cm (6ft 10in x 7ft 2in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 80cm (2ft 7in).
The tap type is lever.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 49cm (1ft 7in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 120cm (3ft 11in) high.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the walls and floor is good.
Lighting levels are bright.
Wall mounted and drop down rails are available.
These toilets can only be used by members of the public who are attending meetings on the 1st floor and not people using the services on the ground floor only.
Level access to the toilets is via the standard lift and the 1st platform lift.
Adapted Toilet (Main Reception - Left Transfer)
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 9m (29ft 6in) from the main entrance.
The adapted toilet is located to the left of reception.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens inwards.
The door is locked by a locking handle.
The width of the adapted toilet door is 94cm (3ft 1in).
The door is light.
The dimensions of the adapted toilet are 187cm x 240cm (6ft 1in x 7ft 10in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 115cm (3ft 9in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the right.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 46cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
There is another similar adapted toilet with a lateral transfer space on the left.
Adapted Toilet (Main Reception- Right Transfer)
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 12m (13yd) from the main entrance.
The adapted toilet is located next to reception.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a locking handle.
The width of the adapted toilet door is 97cm (3ft 2in).
The door is light.
The dimensions of the adapted toilet are 175cm x 200cm (5ft 8in x 6ft 6in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 100cm (3ft 3in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the left.
There is a shelf within the adapted toilet.
The shelf is not higher than 100cm (3ft 3in).
There are mirrors in the adapted toilet.
Mirrors are not placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located off the 1st floor lobby, in the main stairwell.
The female toilets are 60m (65yd) from the accessible entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located off the 1st floor lobby, in the main stairwell.
The male toilets are 60m (65yd) from the accessible entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
These toilets can only be used by members of the public who are attending meetings on the 1st floor and not people using the services on the ground floor only.
Level access to the toilets is via the standard lift and the 1st platform lift.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
There is 1 standard manual wheelchair available for visitors to borrow.
