Disabled Access Guide for City Cruises Greenwich Pier

Opening times vary depending on the ferries.

The venue is situated within the centre of the town.

This venue is situated in Greenwich.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Greenwich.

There is not a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

There is a car park for public use within 200m (approx).

The name of the car park is Cutty Sark Car Park.

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are not available.

There is not a designated drop off point.

There is not level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

There is not a hearing assistance system.

There is a ramp or slope to access this area/service.

The ramp or slope is located between King William Walk and the ticket office.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

This information is for the entrance located leading onto the pier.

There is level access to the service.

The main doors open (no doors).

There is a ramp or slope to access this area/service.

The ramp or slope is located leading to the pier.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

There is a standard and/or platform lift to access this area/service.

The ramp varies from level to steep depending on the level of the tide at the time.

When the ramp is steep, the platform lift can be used.

There is level access to the service.

There is not a hearing assistance system.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

There is a lift for public use.

The lift is located on King William Walk.

The lift is a platform lift.

The floors which are accessible by this lift are King William Walk to Pier.

The lift is 2m (6ft 6in) from the Pier Entrance.

The dimensions of the lift are 0.78m x 1.32m (2ft 6in x 4ft 3in).

The clear door width is 85cm.

There are separate entry and exit doors in the lift.

The lift does not have a visual floor indicator.

The lift does not have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is bright.

The lift does not have Braille markings.

The lift does not have tactile markings.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading from the pier to the waiting area.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

This information is for the entrance located on the pier.

There is level access to the service.

The main doors open towards you (pull).

The doors are single width.

The door opening is 100cm (3ft 3in) wide.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do not receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are not Text Relay aware.

Children are welcomed at the venue.