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Disabled Access Guide for Citizens Advice Bureau
27 Cowglen Road
Pollok
Glasgow
G53 6EW
Tel: 0141 876 4401
Fax: 0141 876 1794
Web: http://www.cas.org.uk/
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Introduction
Related link Pollok Civic Realm.
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 10:00 - 16:00 |
| Tuesday | 10:00 - 16:00 |
| Wednesday | 10:00 - 16:00 |
| Thursday | 10:00 - 15:00 |
| Friday | 10:00 - 15:30 |
| Saturday | Closed |
| Sunday | Closed |
Thursday opening is for specialist appointments only.
Location
The venue is situated outside the centre of the city.
This venue is situated in Pollok.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Priesthill & Darnley.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the side of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
The dimensions of the designated parking bay(s) are 3.2m x 6m (10ft 5in x 19ft 8in).
The nearest designated bay is 30m (33yd) from the main entrance.
The furthest designated bay is 56m (61yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
The photograph shows a strip of designated Blue Badge parking along the front of the venue.
Outside Access (Main Entrance)
This information is for the entrance located on the car park access road.
There is not level access to the service.
The main doors open both ways.
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
There is a second set of doors.
The doors open both ways.
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
There is a door to the right of the main doors.
The door is single width.
The door is automatic.
The door opening is 106cm wide.
This door is push pad operated.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
Outside Access (Rear Entrance)
This information is for the entrance located on Cowglen Road.
There is level access to the service.
The main doors open both ways.
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
There is a second set of doors.
The doors open both ways.
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
There is a door to the right of the main doors.
The door is single width.
The door is automatic.
The door opening is 106cm wide.
This door is push pad operated.
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are varied.
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
Other Floors
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
There is a lift for public use.
The lift is located to the left as you enter the library.
The lift is a standard lift.
The floors which are accessible by this lift are G-1.
The lift is 28m (30yd) from the main entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 0.92m x 1.38m (3ft x 4ft 6in).
The clear door width is 89cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 32m (35yd) from the main entrance.
The adapted toilet is located to the left as you exit the lift.
There is level access to the adapted toilet.
This is by lift.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens inwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 86cm (2ft 9in).
The door is light.
The dimensions of the adapted toilet are 165cm x 284cm (5ft 4in x 9ft 3in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 84cm (2ft 9in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are not mirrors in the adapted toilet.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is placed higher than 100cm.
The hand dryer is 105cm (3ft 5in) high.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is fair.
The contrast between the external door and wall is fair.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is fair.
Lighting levels are bright.
The adapted toilet also serves as a standard unisex toilet.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Baby Change Facilities
Baby change facilities are not located within the venue.
For baby change facilities please see the separate guide to Pollok Civic Realm.
Additional Information
Staff do not receive disability awareness training.
Documents are not available in Braille.
Documents are not available in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
Staff are not Text Relay aware.
