Disabled Access Guide for Chislehurst Station

The venue is situated within the centre of the area.

This venue is situated in Chislehurst.

The venue is on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 5 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.5m x 5m (11ft 5in x 16ft 4in).

The nearest designated bay is 11m (12yd) from the main entrance.

The furthest designated bay is 13m (14yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does have tactile paving.

The patron does have to cross a road.

The road is not generally busy.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located off the car park.

There is not level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 120cm (3ft 11in) wide.

There are 2 identical entrances from the car park, both of which lead to the ticket office.

The ticket office leads out to platform 4.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is not a level landing at the top of the ramp.

The width of the ramp or slope is 134cm (4ft 4in).

This information is for the entrance located next to the ticket office.

There is not level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 190cm (6ft 2in) wide.

This entrance is mainly used when the ticket office is closed.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The reception desk is 6m (19ft 8in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is not level access to the service.

This venue does not play background music.

The lighting levels are medium.

There are steps to access this area/service.

The steps are located leading down to the subway.

There are 15+ steps to the area/service.

The lighting levels at the steps are medium.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

There are similar steps leading up to Platforms 1, 2 and 3.

There are 4 platform(s) at this station.

The station is staffed.

There are generally 1 member(s) of staff on duty.

There is not an office to obtain help.

There is a ticket office.

The ticket office is located just inside the main entrance.

The ticket office is 6m (19ft 8in) from the main entrance.

The train companies operating from within this station are South Eastern.

There is not a taxi rank.

Announcements on platforms are both audio and visual.

Platforms which have tactile markings at the platform edge are 2-4.

Adapted toilets are not located on the platform(s).

Adapted toilets are not located on the main station concourse.

There is not a wheelchair available to borrow.

Only platforms 3 and 4 tend to be used.

This information is for platform(s) 1-4.

The platform(s) accessed by ramp / slope is/are 4.

The platform(s) accessed by steps only is/are 1-3.

There are no accessible toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located on platform 3.

The female toilets are 100m (109yd) from the main entrance.

Inside the venue, there is not level access to the female toilet.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located on platform 4, left as you exit the ticket office.

The male toilets are 27m (29yd) from the main entrance.

Inside the venue, there is level access to the male toilet.

Lighting levels are medium.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.

Staff are Text Relay aware.

The assisted travel no. is 0800 783 4524.