Disabled Access Guide for Chelsfield Surgery

The venue is situated outside the centre of the area.

This venue is situated in Chelsfield.

The venue is on a road with a steep gradient.

The nearest mainline Railway Station is Chelsfield.

There is a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

There is not a car park for public use within 200m (approx).

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are not available.

There is not a designated drop off point.

This information is for the entrance located at the side of the building.

There is not level access to the service.

The main doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 71cm (2ft 3in) wide.

There is a second set of doors.

The doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 83cm (2ft 8in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope does not bypass the steps.

The ramp or slope is located in front of the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is not a level landing at the top of the ramp.

The width of the ramp or slope is 120cm (3ft 11in).

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 2 steps to the area/service.

The steps are not clearly marked.

The steps are shallow.

The steps do not have handrails.

The desk is 3m (9ft 10in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk has a lowered section.

The desk is generally staffed.

Lighting levels are medium.

There is a touchscreen.

The touchscreen is not at a suitable height for a wheelchair user.

There is a prescription box.

The prescription box is at a suitable height for a wheelchair user.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are varied.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

Route finding signage is not available.

The type of flooring in walkways and corridors is vinyl.

There are 3 medium steps with a handrail on the left going up in the main corridor leading to consulting rooms 4 and 5.

There is a waiting room / area.

The waiting room / area is 7m (22ft 11in) from the main entrance.

There is level access into the waiting room / area.

There are doors into the waiting room / area.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 68cm (2ft 2in) wide.

The type of flooring is vinyl.

All chairs are permanently fixed.

No chairs have armrests.

Announcements are in person.

Announcements are visual.

Lighting levels are bright.

The room does not have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

There are 7 consultation / treatment rooms available.

The room surveyed was 3.

The consultation / treatment room is 10m (11yd) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 69cm (2ft 3in) wide.

The type of flooring is vinyl.

There is a bed/couch.

The bed/couch is adjustable.

There is a chair.

The chair is not adjustable.

No chairs have armrests.

No chairs are permanently fixed.

A hoist is not available.

Lighting levels are bright.

The room does not have background music playing.

The floors which are accessible by stairs are G-1.

There are 15+ steps between floors.

The lighting level is medium.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on the left side going up.

There is a landing.

The services on the floors which are not accessible are 2 additional surgeries.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Access to Standard Unisex Toilets

The unisex toilet is located opposite reception.

The unisex toilets are 2m (6ft 6in) from the main entrance.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do not receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are Text Relay aware.