Disabled Access Guide for Chelmsford Station

The venue is situated within the centre of the town or city.

This venue is situated in Chelmsford.

The venue is not on a road with a steep gradient.

This venue does have its own car park.

The car park is at the front of the venue.

The car park type is open air/surface.

There are 20 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.8m x 5.5m (12ft 5in x 18ft ).

The nearest designated bay is 3m (9ft 10in) from the main accessible entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

This venue does have its own car park.

The car park is at the front of the venue.

The car park type is open air/surface.

There are 0 designated parking bay(s) within the car park.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

The car park surface is tarmac.

The patron does have to cross a road.

The road is generally busy.

The car park does not have a height restriction barrier.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 130cm (4ft 3in) wide.

The doors are usually held open.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 150cm (4ft 11in) wide.

The doors are usually held open.

There is not level access to the service.

The main doors open towards you (pull).

The doors are double width.

The doors are heavy.

The door opening is 126cm (4ft 1in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located on the paved surface in front of the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

The width of the ramp or slope is 500cm (16ft 4in).

The doors are usually held open.

This is the nearest entrance to the bus station in Duke Street.

The reception desk is 10m (11yd) from the front entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The Ticket Office is situated just beyond the main entrance.

There is not level access to the service.

This venue does not play background music.

The lighting levels are bright.

There is a ramp or slope to access this area/service.

The ramp or slope is located between the concourse and the lifts.

The ramp or slope is easy.

The ramp or slope is permanent.

The width of the ramp or slope is 160cm (5ft 2in).

The floors which are accessible by stairs are concourse - platforms.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

There is a lift for public use.

The lift is a standard lift.

The floors which are accessible by this lift are concourse - Platform 1.

The lift is 33m (36yd) from the accessible entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.35m x 2.15m (4ft 5in x 7ft ).

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The lighting level in the lift is bright.

The lift does not have Braille markings.

The lift does have tactile markings.

The lifts are are located on the right hand side of the concourse, just beyond the security barriers.

There is a lift for public use.

The lift is a standard lift.

The floors which are accessible by this lift are concourse - Platform 2.

The lift is 33m (36yd) from the accessible entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.5m x 2.15m (4ft 11in x 7ft ).

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The lighting level in the lift is bright.

The lift does not have Braille markings.

The lift does have tactile markings.

The lifts are are located on the right hand side of the concourse, just beyond the security barriers.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Wall mounted and drop down rails are available.

The adapted toilet is located on the right hand side of the concourse, just beyond the security barriers.

The distances were taken from the main entrance.

There is a separate baby changing facility next to the standard toilets on Platform 1.

There are additional standard toilets on Platform 2.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located on Platform 1.

The female toilets are 125m (137yd) from the accessible entrance.

Inside the venue, there is level access to the female toilet.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located on Platform 1.

The male toilets are 125m (137yd) from the accessible entrance.

Inside the venue, there is level access to the male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are not located within the standard toilet.

The adapted toilet is located on the right hand side of the concourse, just beyond the security barriers.

The distances were taken from the main entrance.

There is a separate baby changing facility next to the standard toilets on Platform 1.

There are additional standard toilets on Platform 2.

There are 2 platform(s) at this station.

The station is staffed.

There are generally 10 member(s) of staff on duty.

There is an office to obtain help.

This office is located on Platform 1.

The train companies operating from within this station are One.

There is a taxi rank.

The taxi rank is located in Railway Street.

The taxi rank is 15m (16yd) from the accessible entrance.

Shops and services within the station include WHSmith, a florist, a supermarket and sandwich bar.

Announcements on platforms are both audio and visual.

Platforms 1 and 2 are accessible to a wheelchair user.

The Customer Service Office is accessed by turning immediately left as you exit the lift on Platform 1.

The taxi rank is situated directly outside the Railway Street entrance as shown in the photograph.

There is level access to the platform(s).

Access to the platform(s) is via lift.

There is not an adapted toilet.

Shops or services available on the platform are an Espresso Bar.

There is level access to the platform(s).

Access to the platform(s) is via lift.

There is not an adapted toilet.

Shops or services available on the platform are a vending machine.

Staff do receive disability awareness training.

Documents can be requested in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

The Ticket office is open 05.50 - 23.00 Monday to Friday, 05.50 - 22.00 on Saturday and 07.00 to 23.00 on Sunday.