Disabled Access Guide for Charterhouse Surgery

The venue is situated outside the centre of the town.

This venue is situated in Orpington.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Orpington.

There is a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

There is not a car park for public use within 200m (approx).

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are not available.

There is not a designated drop off point.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 86cm (2ft 9in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope bypasses the steps.

The ramp or slope is located in front of the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 120cm (3ft 11in).

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 2 steps to the area/service.

The steps are not clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

The desk is 4m (13ft 1in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk does not have a lowered section.

The desk is generally staffed.

Lighting levels are bright.

There is not a hearing assistance system.

There is not a touchscreen.

There is a prescription box.

The prescription box is not at a suitable height for a wheelchair user.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are adjustable.

Motorised scooters are allowed in public parts of the venue.

The type of flooring in walkways and corridors is vinyl.

There is a waiting room / area.

The waiting room / area is 3m (9ft 10in) from the main entrance.

There is level access into the waiting room / area.

There are doors into the waiting room / area.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 85cm (2ft 9in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

All chairs are permanently fixed.

All tables are permanently fixed.

No chairs have armrests.

Announcements are in person.

Lighting levels are adjustable.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

The consultation / treatment room is 9m (29ft 6in) from the reception.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 78cm (2ft 6in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

There is a bed/couch.

The bed/couch is not adjustable.

There is a chair.

The chair is not adjustable.

No chairs have armrests.

No chairs are permanently fixed.

All tables are permanently fixed.

Lighting levels are medium.

The consultation / treatment room is 12m (13yd) from the reception.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 78cm (2ft 6in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

There is a bed/couch.

The bed/couch is not adjustable.

There is a chair.

The chair is not adjustable.

No chairs have armrests.

No chairs are permanently fixed.

All tables are permanently fixed.

Lighting levels are medium.

The floors which are accessible by stairs are G-1.

There are 15+ steps between floors.

The lighting level is bright.

The steps are not clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

The services on the floors which are not accessible are Consultation Room 5 and an additional toilet.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located on the corridor to the right of reception.

The unisex toilets are 14m (15yd) from the reception.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are not located within the venue.

There is another standard toilet next to the adapted toilet.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are not Text Relay aware.