Disabled Access Guide for Central West London Community & Specialist Dental Service

The services situated within the centre are as follows:

Ground Floor - Centre Reception, Blood Tests, Westminster Health Centre GP Practice.

1st Floor - Community Out-patients, Acupuncture, Podiatry, Dental Services, Ultrasound, Osteopathy, Orthodontic, Physiotherapy and X-ray.

2nd Floor - Tate Room, Community Out-patients and Westside Contraceptive Services.

The centre also contains the Victoria Orthodontic Clinic.

The venue is situated within the centre of the city.

This venue is situated in London.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Victoria.

There is a bus stop within 150m (164yds) of the venue.

The nearest underground station is Victoria.

This venue does not have its own car park.

There is not a car park for public use within 200m (approx).

On street marked Blue Badge bays are available.

The dimensions of the on street marked Blue Badge parking bays are 5.4m x 2m (17ft 8in x 6ft 6in).

On street Blue Badge parking is located in Vincent Square.

Clearly signed and/or standard on street marked bays are available.

The dimensions of the standard marked parking bays are 5.4m x 2m (17ft 8in x 6ft 6in).

Standard marked parking bays are located in Vincent Square.

There is not a designated drop off point.

This information is for the entrance located in Elverton Street.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 152cm (4ft 11in) wide.

There is a second set of doors.

The doors open automatically.

The doors are double width.

The door opening is 152cm (4ft 11in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope bypasses the steps.

The ramp or slope is located to the left as you face the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 114cm (3ft 8in).

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 3 steps to the area/service.

The lighting levels at the steps are bright.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

This information is for the entrance located in Elverton Street.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are permanently held open.

The door opening is 114cm (3ft 8in) wide.

There is a second set of doors.

The doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 75cm (2ft 5in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located immediately beyond the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 114cm (3ft 8in).

The desk is 2m (6ft 6in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk has a lowered section.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is not a touchscreen.

There is not a prescription box.

There is not a bell to attract attention.

There is not sufficient space to write or sign documents on the counter.

The desk is 12m (13yd) from the lift.

There is level access to reception from the entrance.

The reception desk is high.

The desk does not have a lowered section.

Lighting levels are medium.

There is not a hearing assistance system.

There is not a touchscreen.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

The desk is 15m (16yd) from the lift.

The reception desk is high.

The desk does not have a lowered section.

Lighting levels are bright.

There is not a hearing assistance system.

There is not a touchscreen.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

The desk is 6m (19ft 8in) from the lift.

There is level access to reception from the entrance.

The reception desk is high.

The desk does not have a lowered section.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is not a touchscreen.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

The type of flooring in walkways and corridors is vinyl.

There is a waiting room / area.

The waiting room / area is 5m (16ft 4in) from the main entrance.

There is level access into the waiting room / area.

There are doors into the waiting room / area.

The main doors open towards you (pull).

The doors are double width.

The doors are permanently held open.

The door opening is 112cm (3ft 8in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

All chairs are permanently fixed.

No tables are permanently fixed.

All chairs have armrests.

Announcements are audible.

Announcements are visual.

Information is available in different languages.

Information in other languages and formats is available on request.

Languages available are Punjabi/Pahari (Potwari).

Lighting levels are bright.

The room does not have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

The floors which are accessible by stairs are G-1-2.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

There is a lift for public use.

The lift is located in the main reception area.

The lift is a standard lift.

The floors which are accessible by this lift are G-1-2.

The lift is 8m (26ft 2in) from the main entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.05m x 1.4m (3ft 5in x 4ft 7in).

The clear door width is 80cm.

There are not separate entry and exit doors in the lift.

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does not have an audible announcer.

The controls for the lift are not within reach for a wheelchair user.

The controls are 100cm-120cm in height.

The lighting level in the lift is bright.

The lift does not have Braille markings.

The lift does not have tactile markings.

There is a waiting room / area.

The waiting room / area is 4m (13ft 1in) from the lift.

There is level access into the waiting room / area.

Level access is by lift.

There are doors into the waiting room / area.

The main doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 86cm (2ft 9in) wide.

The type of flooring is carpet.

There is room for a wheelchair user to manoeuvre.

All chairs are permanently fixed.

No tables are permanently fixed.

All chairs have armrests.

Announcements are in person.

Lighting levels are bright.

The room does not have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

There is a waiting room / area.

The waiting room / area is 5m (16ft 4in) from the lift.

There is level access into the waiting room / area.

Level access is by lift.

There are doors into the waiting room / area.

The main doors open automatically.

The doors are single width.

The door opening is 72cm (2ft 4in) wide.

The type of flooring is carpet.

There is room for a wheelchair user to manoeuvre.

All chairs are permanently fixed.

All chairs have armrests.

Announcements are in person.

Information in other languages and formats is not available on request.

Lighting levels are bright.

The room does not have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

There is a waiting room / area.

The waiting room / area is 15m (16yd) from the lift.

There is level access into the waiting room / area.

Level access is by lift.

There are doors into the waiting room / area.

The main doors open away from you (push).

The doors are single width.

The doors are permanently held open.

The door opening is 78cm (2ft 6in) wide.

The type of flooring is carpet.

There is room for a wheelchair user to manoeuvre.

No chairs are permanently fixed.

No tables are permanently fixed.

No chairs have armrests.

Announcements are in person.

Information in other languages and formats is not available on request.

Lighting levels are bright.

There is no television.

There is not space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

There are 9 consultation / treatment rooms available.

The room surveyed was Consultation Room 6.

The consultation / treatment room is 5m (16ft 4in) from the lift.

There is level access to the consultation / treatment room.

Level access is by lift.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 76cm (2ft 5in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

There is a bed/couch.

The bed/couch is adjustable.

There is a chair.

The chair is not adjustable.

All chairs have armrests.

No chairs are permanently fixed.

No tables are permanently fixed.

A hoist is not available.

Lighting levels are bright.

The room does not have background music playing.

A flashing alarm is not available.

A vibrating alarm is not available.

The consultation / treatment room is 5m (16ft 4in) from the lift.

There is level access to the consultation / treatment room.

Level access is by lift.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 77cm (2ft 6in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

There is a bed/couch.

The bed/couch is adjustable.

There is a chair.

The chair is not adjustable.

All chairs have armrests.

No chairs are permanently fixed.

A hoist is not available.

Lighting levels are bright.

The room does not have background music playing.

A flashing alarm is not available.

A vibrating alarm is not available.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Baby change facilities are located within the venue.

The baby change facilities are located in the adapted toilet on the 2nd floor.

The height of the baby change table once extended is 100cm (3ft 3in).

Inside the venue, there is level access to the baby change facility.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located in the main reception area.

The unisex toilets are 5m (16ft 4in) from the main entrance.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are bright.

Additional standard unisex toilets are available on the 1st and 2nd floors.

Staff do receive disability awareness training.

Documents can be requested in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are not Text Relay aware.

Children are welcomed at the venue.