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Disabled Access Guide for Bush Hill Park Station
St Marks Road
Enfield
Middlesex
EN1 1BA
Tel: 0845 600 7245
Fax: 01603 214567
Textphone: 0845 600 7245
Email: nxea.customerrelations@nationalexpress.com
Web: http://www.nationalexpress.com
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Location
The venue is situated within the centre of the town or city.
This venue is situated in Bush Hill Park.
The venue is not on a road with a steep gradient.
Parking
This venue does have its own car park.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 5m x 4m (16ft 4in x 13ft 1in).
The nearest designated bay is 20m (22yd) from the main accessible entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does have a height restriction barrier.
The maximum height is 2.25m (7ft 4in).
The car park is located at Queen Anne's Parade entrance providing level access to platform 2.
The car park is 20m from the venue's entrance.
The convenient dropoff point is located outside both entrances.
Outside Access (St Marks Road)
There is level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 130cm (4ft 3in) wide.
This entrance gives direct access to Platform 1.
Outside Access (Queen Anne's Place)
There is level access to the service.
The main doors open (no doors).
The door opening is 105cm (3ft 5in) wide.
This entrance gives direct access to Platform 2.
Reception (Ticket Office)
The reception desk is 4m (13ft 1in) from the front entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
The ticket office is open Monday to Friday 06:45-20:00 and Saturday 06:45-20:00.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
The accessible toilet is 25m (27yd) from the accessible entrance.
The accessible toilet is located on Platform 1.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens by sliding.
The dimensions of the accessible toilet are 155cm x 230cm (5ft 1in x 7ft 6in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 80cm (2ft 7in).
There is not a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 50cm (1ft 7in).
There is a hand dryer.
The hand dryer is not placed higher than 100cm.
There is a towel dispenser.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in accessible toilets
The contrast between the walls and floor is good.
Lighting levels are bright.
Wall mounted and drop down rails are available.
The adapted toilet is currently out of service.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located on platform one.
The female toilets are 25m (27yd) from the accessible entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located on Platform 1.
The male toilets are 25m (27yd) from the accessible entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
The adapted toilet is currently out of service.
Train Station
There are 2 platform(s) at this station.
The station is staffed.
There are generally 2 member(s) of staff on duty.
The station is not staffed between 20:00 - 06:30.
There is not an office to obtain help.
The train companies operating from within this station are National Express.
There is a taxi rank.
The taxi rank is located next to the car park, Queen Anne's Place entrance.
The taxi rank is 20m (22yd) from the accessible entrance.
Shops and services within the station include a snack shop.
Announcements on platforms are both audio and visual.
Platform
This information is for platform(s) 1-2.
The platform(s) which has/have level access is/are 1-2.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
Staff are trained to take TypeTalk calls.
