Wheelchair users are requested to pre-book their visit by contacting the Specialist Sales team on 020 7766 7324.
Manual wheelchairs are available to borrow free of charge for the duration of a visit. They must be pre-booked by contacting the Specialist Sales team on 020 7766 7324.
The venue is situated within the centre of the city.
This venue is situated in London.
The venue is not on a road with a steep gradient.
The nearest underground station is St Jame's Park.
Parking for Blue Badge holders is available but must be pre-booked by contacting the Specialist Sales team.
If all parking spaces are full, the nearest public parking is on Palace Street or Grosvenor Gardens.
There are six steps at the main entrance to the Palace.
There is level access to the service.
The lighting levels are bright.
There are 47 steps in the Grand Staircase leading to the State Rooms. At the end of the tour, there are 10 steps from the West Terrace down into the garden.
An alternative Access Route with step-free access is available for visitors with mobility difficulties.
A golf buggy provides access from the Quadrangle into the garden and back but is not able to carry visitors the length of the garden.
Mobility scooters are not permitted inside the State Rooms but they can be used in the garden.
The ticket sales desks, shop till counters and the audio tour collection and return points
are equipped with induction loops.
A platform lift provides step-free access into the building from the Quadrangle.
A lift measuring 140cm in depth by 90cm in width gives access to the principal floor.
There are accessible toilets within this venue designated for public use.
A key is not required for the accessible toilet.
The dimensions of the accessible toilet are 300cm x 200cm (9ft 10in x 6ft 6in).
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
Standard toilets are available.
Lighting levels are low.
Lighting levels are low.
Baby change facilities are not located within the standard toilet.
For safety reasons only 6 wheelchair users are allowed at any given time.
Seating is available at the Visitor Entrance, in the Ballroom, on the West Terrace and in the
Visitors are welcome to use walking sticks or folding stools with seat attachments, provided that they have rubber stoppers.
BSL interpreted and lipspeaking guided tours of the State Rooms run on selected dates.
A printed version of the audio tour transcript in large print is also available on request