Access Guide
Opening Times
- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 17:30.
- Thursday 09:00 - 20:00.
- Friday 09:00 - 18:00.
- Saturday 09:00 - 18:00.
- Sunday 10:00 - 16:00.
Location
- The venue is situated within the centre of the area.
- This venue is situated in Bexleyheath.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Bexleyheath.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is multi storey.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 420cm x 550cm (13ft 9in x 18ft 1in).
- The nearest Blue Badge bay is 17m (18yd 1ft) from the central entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There is 3 levels of parking.
- On each level there are Blue Badge bays to the left and right of the entrance leading to the shopping mall.
Outside Access (Clock Tower - Central Entrance)
- This information is for the entrance located facing the pedestrianised area of the Broadway, opposite the Clocktower.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 180cm (5ft 11in).
Level Change (Clock Tower - Central Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located immediately beyond the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
Outside Access (Townley Road - West)
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Entrance
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- This information is for the entrance located in Townley Road.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 220cm.
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Ramp/Slope
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- The ramp/slope is located to the left of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 7 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Outside Access (Broadway Square - East)
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Entrance
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- This information is for the entrance located to the east of the shopping centre.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 122cm.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are bright.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1, 2, 3.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Comments
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- There is stair access to all levels of the car park at each lift location.
Lift (Clock Tower - Central)
- There is a lift for public use.
- The lift is located on the right of the building.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3.
- The lift is approximately 28m (30yd 1ft) from the clock tower - central entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 160cm x 175cm (5ft 3in x 5ft 9in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
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Comments
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- There are lifts also located at the Broadway Square - East and Townley Road -West entrances.
- The lifts have the same specifications.
Changing Places
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Location and Access
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- The facility is located on the ground floor, near to the central lifts.
- The facility is approximately 50m (54yd 2ft) from the Townley Road - West entrance.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access into the facility.
- The facility surveyed is not for the sole use of disabled people.
- There is a high colour contrast between the external door and wall.
- There is a high colour contrast between the internal door and wall.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from from a member of the customer service team.
- There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door is 86cm (2ft 10in).
- The dimensions of the facility are 330cm x 260cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- There is a high colour contrast between the walls and floor.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 47cm.
- The transfer space on the left as you face the toilet is 95cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- There is a high colour contrast between the dropdown rail(s) and wall.
- As you face the toilet there are vertical grab rails on both sides.
- There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall.
- There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a spatula flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 65cm.
- The toilet has a cistern.
- There is a high colour contrast between the toilet seat and pan.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
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Changing Bench and Hoist Details
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- The facility changing bench is free standing.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm (5ft 11in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Other Facilities
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- A privacy screen is not available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- There is a high colour contrast between the wash basin grab rail(s) and wall.
- There is a soap dispenser.
- The soap dispenser is at the recommended height of 80cm-100cm.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 100cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 100cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a/are pedal bin and sanitary disposal units.
- There is not an emergency alarm for the facility.
- There is a coat hook.
- The height of the coat hook is 150cm from the floor.
- There is a red flashing fire alarm beacon within the room.
- The lighting levels are good.
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Comments
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- There is a shelf to the left of the toilet 45cm by 12cm.
- The transfer space to the right of the toilet could be increased by 15cm by moving the changing table.
- There is a fold-down baby changing bench which is 83cm high.
Accessible Toilet (Ground Floor)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 32m (34yd 2ft) from the Clock Tower - Central Entrance.
- This accessible toilet is located next to the central lifts.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from customer service staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 96cm (3ft 2in).
- The door is easy to open.
- The dimensions of the accessible toilet are 160cm x 265cm (5ft 3in x 8ft 8in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 92cm (3ft).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 160cm from the floor.
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 110cm (3ft 7in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
Standard Toilet(s) (First Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the first floor.
- The female and male toilets are approximately 6m (6yd 1ft) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels are medium.
Parent and Baby Room
- There is a parent and baby room for public use.
- The parent and baby room is located on the first floor.
- The parent and baby room is approximately 7m from the lift.
- There is step-free access to the parent and baby room, via lift.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 96cm (3ft 2in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The wash basin tap type is push.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is a red flashing fire alarm beacon within the room.
- The lighting levels are good.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are Text Relay aware.