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Disabled Access Guide for The Bridges Shopping Centre
Upper Market Square
Sunderland
Tyne and Wear
SR1 3DR
Tel: 0191 510 8581
Web: http://www.thebridges-shopping.com
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 09:00 - 17:30 |
| Tuesday | 09:00 - 17:30 |
| Wednesday | 09:00 - 17:30 |
| Thursday | 09:00 - 17:30 |
| Friday | 09:00 - 17:30 |
| Saturday | 09:00 - 17:30 |
| Sunday | 11:00 - 17:00 |
Location
The venue is situated within the centre of the city.
This venue is situated in Sunderland.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Sunderland.
There is a bus stop within 150m (164yds) of the venue.
The nearest Metro station is Sunderland.
Parking (Multi Storey Car Park)
This venue does have its own car park.
Parking is not free for all users.
Parking is not free for Blue Badge holders.
The car park is at the side of the venue.
The car park type is multi-storey.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 34 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.5m x 4.1m (11ft 5in x 13ft 5in).
The nearest designated bay is 3m (9ft 10in) from the multi storey car park entrance.
The furthest designated bay is 15m (16yd) from the multi storey car park entrance.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does have a height restriction barrier.
The maximum height is 2m (6ft 6in).
Outside Access (From the Multi Storey Car Park)
This information is for the entrance located on level 4 of the car park.
There is level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
There are identical entrances located on all levels of the car park.
Lift (Multi Storey Car Park)
There is a lift for public use.
The lift is located off Crowtree Road.
The lift is a standard lift.
The floors which are accessible by this lift are 0-2-3-4.
The lift is 5m (16ft 4in) from the Crowtree Road.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.75m x 1.95m (5ft 8in x 6ft 4in).
The clear door width is 120cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does not have tactile markings.
The ground level is labelled as level 0.
Parking (Rooftop Car Park)
This venue does have its own car park.
Parking is not free for all users.
Parking is not free for Blue Badge holders.
The car park is located above the shopping centre.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 19 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.4m x 4.4m (11ft 1in x 14ft 5in).
The nearest designated bay is 5m (16ft 4in) from the rooftop car park entrance.
The furthest designated bay is 18m (20yd) from the rooftop car park entrance.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
Outside Access (From the Rooftop Car Park)
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 150cm (4ft 11in) wide.
This entrance gives access to the lifts and shopmobility from the rooftop car park.
There is another identical entrance available on the rooftop car park, which gives access to the shopping centre.
Outside Access (Crowtree Mall)
This information is for the entrance located on Crowtree Road.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 160cm (5ft 2in) wide.
There are also 4 double doors that open away from you, 150cm wide.
There is an identical entrance that opens onto Crowtree Road on the opposite end of Crowtree Mall.
Outside Access (Market Square Mall)
This information is for the entrance located on Market Square.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 150cm (4ft 11in) wide.
There is also 3 sets of double doors that open both ways, 180cm wide.
Outside Access (Walworth Way North)
This information is for the entrance located on High Street West.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 180cm (5ft 10in) wide.
There are 2 sets of automatic doors located at this entrance.
There are also 2 double doors that open both ways, 180cm wide.
Level Change (Walworth Way North)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of and inside the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
Outside Access (Brougham Street)
There is level access to the service.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
Reception (Customer Service Centre)
The reception desk is 88m (96yd) from the Walworth Way North entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are bright.
There is not a hearing assistance system.
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are varied.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Other Floors
The floors which are accessible by stairs are 0-1-2.
There are 15+ steps between floors.
The lighting level is low.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
The ground level is labelled as level 0.
Lift (Shopping Centre)
There is a lift for public use.
The lift is located on the left as you enter the shopping centre.
The lift is a standard lift.
The floors which are accessible by this lift are 0-1-2.
The lift is 18m (20yd) from the Brougham Street entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.4m x 2.4m (4ft 7in x 7ft 10in).
The clear door width is 130cm.
There are separate entry and exit doors in the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does not have tactile markings.
The ground level is labelled as level 0.
Level 2 opens into the rooftop car park.
Lift (Rooftop Car Park)
The floors which are accessible by this lift are 0-1-2.
The lift is 3m (9ft 10in) from the rooftop car park entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.7m x 2m (5ft 6in x 6ft 6in).
The clear door width is 120cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does not have tactile markings.
Adapted Toilet (Lateral Transfer - Right Hand Side)
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 9m (29ft 6in) from the Brougham Street entrance.
The adapted toilet is located on the left as you enter the shopping centre.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 90cm (2ft 11in).
The door is heavy.
The dimensions of the adapted toilet are 150cm x 200cm (4ft 11in x 6ft 6in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 80cm (2ft 7in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are not available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is placed higher than 100cm.
The toilet roll holder is 105cm (3ft 5in) high.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is poor.
The contrast between the walls and floor is good.
Lighting levels are bright.
Adapted Toilet (Lateral Transfer - Left Hand Side)
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 9m (29ft 6in) from the Brougham Street entrance.
The adapted toilet is located on the left as you enter the shopping centre.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 90cm (2ft 11in).
The door is heavy.
The dimensions of the adapted toilet are 200cm x 250cm (6ft 6in x 8ft 2in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 125cm (4ft 1in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is poor.
The contrast between the walls and floor is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located on the left as you enter the shopping centre.
The female and male toilets are 9m (29ft 6in) from the Brougham Street entrance.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located adjacent to the standard toilets.
The height of the baby change table once extended is 85cm (2ft 9in).
Inside the venue, there is level access to the baby change facility.
Outside Access (Shopmobility)
This information is for the entrance located on level 2.
There is level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 100cm (3ft 3in) wide.
Shopmobility
Route maps are available.
Manual wheelchairs are available.
Powered wheelchairs are available.
Powered scooters are available.
Equipment does not have to be booked in advance.
There is a hire charge.
Escorts are not normally available to assist around Town / City.
Trained escorts are not available for people with a visual impairment.
Trained escorts are not available for people with a hearing impairment.
| Day | Opening Times (Shopmobility) |
|---|---|
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 11:00 - 16:00 |
The opening times are for the Shopmobility service.
Additional Information
Staff do not receive disability awareness training.
Documents are not available in Braille.
Documents are not available in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
Staff are Text Relay aware.
Children are welcomed at the venue.
This venue is not part of a local or national disability initiative.
