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Disabled Access Guide for Brentford Station
Boston Manor Road
Brentford
Middlesex
TW8 8DT
Tel: 0845 600 0650
Textphone: 0800 692 0792
Email: customerrelations@swtrains.co.uk
Web: http://www.southwesttrains.co.uk
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Introduction
The opening times vary depending on train times.
The assisted travel telephone number is 0800 52 82 100.
Location
The venue is situated within the centre of the town.
This venue is situated in Brentford.
The venue is not on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
Parking (Platform 1)
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the side of the venue.
The car park type is open air/surface.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.25m x 4.8m (10ft 7in x 15ft 8in).
The nearest designated bay is 22m (24yd) from the Platform 1 entrance.
The furthest designated bay is 24m (26yd) from the Platform 1 entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are uneven surfaces.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Parking (Plaftorm 2)
This venue does have its own car park.
Parking is not free for all users.
The car park is at the side of the venue.
The car park type is open air/surface.
There are 0 designated parking bay(s) within the car park.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are dropped kerbs.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Platform 1 Entrance)
This information is for the entrance located on Platform 1.
There is level access to the service.
The main doors open (no doors).
The door opening is 267cm (8ft 9in) wide.
Outside Access (Platform 2 Entrance)
This information is for the entrance located on Platform 2.
There is not level access to the service.
The main doors open (no doors).
The door opening is 189cm (6ft 2in) wide.
Level Change (Platform 2 Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located before and after the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
Outside Access (Ticket Office Entrance)
This information is for the entrance located on Platform 2.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 146cm (4ft 9in) wide.
Reception (Ticket Office)
The reception desk is 2m (6ft 6in) from the ticket office entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
| Day | Opening Times |
|---|---|
| Monday | 06:30 - 10:30 |
| Tuesday | 06:30 - 10:30 |
| Wednesday | 06:30 - 10:30 |
| Thursday | 06:30 - 10:30 |
| Friday | 06:30 - 10:30 |
| Saturday | Closed |
| Sunday | Closed |
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Other Floors (Bridge)
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
At the time of survey, the lift was out of service.
Train Station
There are 2 platform(s) at this station.
The station is staffed.
There are generally 1 member(s) of staff on duty.
The station is not staffed between 10:30 til last train.
There is not an office to obtain help.
There is a ticket office.
The ticket office is located on Platform 2.
The ticket office is 12m (13yd) from the Platform 2 entrance.
The train companies operating from within this station are South West Trains.
Shops and services within the station include Nicks Coffee Shop.
All key concourse shops and services have level access.
Announcements on platforms are both audio and visual.
Platforms which have tactile markings at the platform edge are 1-2.
Adapted toilets are located on the main station concourse.
There is not a wheelchair available to borrow.
Platform
This information is for platform(s) 1-2.
The platform(s) which has/have level access is/are 2.
The platform(s) accessed by ramp / slope is/are 1.
Adapted toilets are 3m (9ft 10in) from the ticket office entrance.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 3m (9ft 10in) from the ticket office entrance.
The accessible toilet is located in the ticket office.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is required for the accessible toilet.
The key is a radar key.
The key can be obtained from a member of staff.
The door opens outwards.
The door is locked by a locking handle.
The width of the accessible toilet door is 87cm (2ft 10in).
The door is light.
The dimensions of the accessible toilet are 190cm x 219cm (6ft 2in x 7ft 2in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 144cm (4ft 8in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are not placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
The adapted toilet is only open when the ticket office is open.
Baby change facilities are located within the venue.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 85cm (2ft 9in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located in the ticket office.
The female and male toilets are 6m (19ft 8in) from the ticket office entrance.
Inside the venue, there is not level access to the female and male toilet.
Lighting levels are bright.
The standard toilets are only open when the ticket office is open.
Level Change (Standard Toilets)
There are steps to access this area/service.
The steps are located leading up to the standard toilets.
There are 3 steps to the area/service.
The lighting levels at the steps are bright.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
This service cannot be requested.
Braille, audio, tactile and large print documents can be requested by contacting the South West Trains Assisted Travel team.
