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Photo from Tower Hamlets Council



Disabled Access Guide for Bow & North Poplar One Stop Shop

Opening Times

DayOpening Times
Monday09:00 - 16:30
Tuesday09:00 - 16:30
Wednesday09:00 - 16:30
Thursday09:00 - 16:30
Friday09:00 - 16:30
Saturday10:00 - 12:00
SundayClosed

The venue opens at 10:00 on the last Wednesday of every month.

Location

The venue is situated outside the centre of the city.

This venue is situated in London.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Bethnal Green.

There is a bus stop within 150m (164yds) of the venue.

The nearest underground station is Bow Road.

Bow Road Station is on the Hammersmith and City and District lines.

Parking

Parking Image

This venue does not have its own car park.

There is not a car park for public use within 200m (approx).

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are available.

Standard marked parking bays are located off Roman Road.

There is not a designated drop off point.

The photograph shows the road outside the venue.

Outside Access (Main Entrance)

Outside Access Image

This information is for the entrance located to the front of the building.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 162cm (5ft 3in) wide.

Level Change (Main Entrance)

NoLevelAccess Image

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 150cm (4ft 11in).

Reception

Reception Image

The reception desk is 7m (22ft 11in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is low.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

Inside Access

Inside Access Image

There is level access to the service.

There is a hearing assistance system.

The system is a fixed loop.

Staff are trained to use the hearing assistance system.

The lighting levels are medium.

Motorised scooters are allowed in public parts of the venue.

Customers can charge scooters or wheelchairs at the venue.

Accessible Toilet

AdaptedToilet Image

There are accessible toilets within this venue designated for public use.

Location of and access to accessible toilets

The toilet is not for the sole use of disabled people.

There is pictorial signage on or near the toilet door.

The accessible toilet is 10m (11yd) from the main entrance.

The accessible toilet is located to the right as you enter.

There is level access to the accessible toilet.

Features and dimensions of accessible toilets

This is a unisex toilet.

A key is not required for the accessible toilet.

The door opens outwards.

The door is locked by a twist lock.

The width of the accessible toilet door is 85cm (2ft 9in).

The door is heavy.

The dimensions of the accessible toilet are 155cm x 234cm (5ft 1in x 7ft 8in).

Floor manoeuvring space is clear in the accessible toilet.

There is a lateral transfer space.

As you face the toilet pan the transfer space is on the right.

The lateral transfer space is 84cm (2ft 9in).

There is a dropdown rail on the transfer side.

There is a flush on the transfer side.

The tap type is lever.

There is a mixer tap.

There is not a functional emergency alarm available.

It is out of reach (higher than 10cm (4in) from floor).

Disposal facilities are available in the cubicle.

There is not a coat hook.

Position of fixtures in accessible toilets

Wall mounted rails are available.

As you face the toilet the wall mounted grab rails are on both sides.

There is not a shelf within the accessible toilet.

There are mirrors in the accessible toilet.

Mirrors are placed at a lower level or at an angle for ease of use.

The height of the toilet seat above floor level is 45cm (1ft 5in).

There is a hand dryer.

The hand dryer cannot be reached from seated on the toilet.

The hand dryer is not placed higher than 100cm.

There is a toilet roll holder.

The toilet roll holder can be reached from seated on the toilet.

The toilet roll holder is placed higher than 100cm.

The toilet roll holder is 105cm (3ft 5in) high.

There is a sink.

The sink cannot be reached from seated on the toilet.

The sink is not placed higher than 74cm.

Colour contrast and lighting in accessible toilets

The contrast between the internal door and wall is good.

The contrast between the external door and wall is good.

The contrast between the grab rails and wall is good.

The contrast between the drop down rails and wall is good.

The contrast between the walls and floor is good.

Lighting levels are medium.

Baby change facilities are located within the venue.

The baby change facilities are located within the adapted toilet.

The height of the baby change table once extended is 95cm (3ft 1in).

Inside the venue, there is level access to the baby change facility.

Standard Toilet

Availability and Location of Standard Toilets

Standard toilets are not available.

Additional Information

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are Text Relay aware.

Children are welcomed at the venue.