Disabled Access Guide for Bournemouth Station

The venue is situated within the centre of the town or city.

This venue is situated in Bournemouth.

The venue is not on a road with a steep gradient.

This venue does have its own car park.

The car park is at the front of the venue.

The car park type is open air/surface.

There are 4 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.3m x 4.1m (10ft 9in x 13ft 5in).

The nearest designated bay is 6m (19ft 8in) from the main entrance.

The car park surface is tarmac.

The car park does not have a height restriction barrier.

There is also a short stay (max 30 minutes) car park outside the entrance to Platforms 3 and 4.

This also has 2 designated bays.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 120cm (3ft 11in) wide.

This entrance gives access to the station concourse and platforms 1 and 2.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 180cm (5ft 10in) wide.

The Travel Centre is located just inside this entrance.

This entrance gives access to platforms 3 and 4.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The Ticket Office is located 3 metres on the left hand side as you enter the station from the main car park entrance.

The Ticket Office is open Monday to Saturday 05:40 - 20:40 and Sunday 06:40 - 20:40.

There is level access to reception from the entrance.

The reception desk is low.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The Travel Centre is located 3 metres to the left hand side as you enter the station from the Platforms 3 and 4 entrance.

The Travel Centre is open Monday to Saturday 09:00 - 19:00, Saturday 09:00 - 18:00 and Sunday 09:00 - 17:00.

There is level access to the service.

The lighting levels are bright.

There is access via the subway to platforms 1 and 2.

The subway is accessed via a moderate ramp.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Wall mounted and drop down rails are available.

There are baby changing facilities in the adapted toilet.

There is an additional adapted toilet on Platform 3.

It was not possible to gain access to the toilet on Platform 3 at the time of research.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located on platform 2.

The female toilets are 25m (27yd) from the accessible entrance.

Inside the venue, there is level access to the female toilet.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located on Platform 2.

The male toilets are 25m (27yd) from the accessible entrance.

Inside the venue, there is level access to the male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are not located within the standard toilet.

There is an additional adapted toilet on platform 3.

It was not possible to gain access to the toilet on platform 3 at the time of research.

There are 4 platform(s) at this station.

The station is staffed.

There are generally 6 member(s) of staff on duty.

There is an office to obtain help.

This office is located on platforms 2 and 3.

The train companies operating from within this station are South West Trains.

There is a taxi rank.

The taxi rank is located outside both entrances.

The taxi rank is 3m (9ft 10in) from the accessible entrance.

Announcements on platforms are both audio and visual.

Platforms 1 to 4 are accessible to a wheelchair user.

There is a Pumpkin Cafe Shop situated on platform 2.

There is level access to the platform(s).

There is not an adapted toilet.

There is level access to all platforms via the station entrances.

There is subway access between all platforms.

The subway can be accessed via moderate ramp from each platform.

The photograph shows one of the ramps leading to the subway.

Staff do not receive disability awareness training.

Documents can be requested in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are Text Relay aware.