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Disabled Access Guide for Bournemouth Bus Station
Holdenhurst Road
Bournemouth
Dorset
BH8 8DN
Tel: 01202 317581
Email: travel.interchange@bournemouth.gov.uk
Web: http://www.bournemouth.gov.uk/transport
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Location
The venue is situated outside the centre of the town.
This venue is situated in Bournemouth.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Bournemouth.
Parking
This venue does not have its own car park.
There is a car park for public use within 200m (approx).
The car park is located outside Bournemouth Station.
There is not a designated drop off point.
Please see the guide for Bournemouth Railway Station for more details on the parking.
Outside Access (Main Entrance)
There is not level access to the service.
The main doors open (no doors).
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
Inside Access
There is not level access to the service.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are varied.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Level Change (Inside Access)
There is a ramp or slope to access this area/service.
The ramp or slope is located throughout the station.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a steeper slope leading to stands 6 and 7.
Bus Station
There are 17 stands/bays.
The station is staffed.
There are generally 3 staff on duty.
The station is not staffed between 17:30 - 08:00.
There is not an office to obtain help (other than ticket office).
There is a ticket office/travel centre.
The ticket office/travel centre is located on the side of the station, by stand E.
The ticket office/travel centre is 45m (49yd) from the main entrance.
Announcements are visual.
The bus companies operating within this station are National Express, Wilts and Dorset, Bournemouth Airport Shuttle, Transdev Yellow Buses, Shamrock Buses.
There is a taxi rank at the station.
The taxi rank is located between the bus and railway stations.
The taxi rank is 25m (27yd) from the main entrance.
Shops and services within the station include a coffee shop and the Tourist Information Office.
Not all key concourse shops and services have level access.
Bus Station Stands/Bays
Stand/Bay number(s) 1-7,A-H,J-K.
The stands accessed by ramp/slope are 1-7,A-H,J-K.
Numbered stands are used by local buses.
Lettered stands are used by National Express coaches.
Outside Access (Ticket and Information Office)
There is not level access to the service.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 90cm (2ft 11in) wide.
Level Change (Ticket and Information Office)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
Reception (Ticket and Information Office)
The reception desk is 4m (13ft 1in) from the Ticket and Information Office entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a portable loop.
Staff are trained to use the hearing system.
| Day | Opening Times |
|---|---|
| Monday | 08:00 - 17:30 |
| Tuesday | 08:00 - 17:30 |
| Wednesday | 08:00 - 17:30 |
| Thursday | 08:00 - 17:30 |
| Friday | 07:45 - 18:00 |
| Saturday | 07:45 - 17:30 |
| Sunday | 09:15 - 16:45 |
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 28m (30yd) from the main entrance.
The adapted toilet is located on the left hand side of the station as you enter, next to stands A and B.
There is not level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is required for the adapted toilet.
The key is a radar key.
The key can be obtained from the Ticket and Infomation Office.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 87cm (2ft 10in).
The door is heavy.
The dimensions of the adapted toilet are 185cm x 166cm (6ft x 5ft 5in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 128cm (4ft 2in).
There is no dropdown rail.
There is a flush on the transfer side.
The tap type is push.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are not available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are not mirrors in the adapted toilet.
The height of the toilet seat above floor level is 45cm (1ft 5in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is placed higher than 100cm.
The hand dryer is 105cm (3ft 5in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is fair.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is fair.
The contrast between the walls and floor is fair.
Lighting levels are medium.
Baby change facilities are located within the venue.
The baby change facilities are located within the adapted toilet.
The height of the baby change table once extended is 99cm (3ft 2in).
Inside the venue, there is not level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located either side of the adapted toilet.
The female and male toilets are 28m (30yd) from the main entrance.
Inside the venue, there is not level access to the female and male toilet.
The standard toilets have UV lighting.
Level Change (Toilets)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the toilet entrances.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
The width of the ramp or slope is 90cm (2ft 11in).
Additional Information
Staff do not receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
