Disabled Access Guide for Boots

The venue is situated within the centre of the city.

This venue is situated in London.

The venue is not on a road with a steep gradient.

The venue is in a shopping mall.

The nearest mainline Railway Station is Victoria.

The nearest underground station is Victoria.

This venue does not have its own car park.

There is a car park for public use within 200m (approx).

The name of the car park is Victoria Station Car Park.

The car park is located off Buckingham Palace Road.

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are not available.

There is not a designated drop off point.

This information is for the entrance located on the station concourse.

There is level access to the service.

The main doors open (no doors).

There is a 2cm threshold at this entrance.

This information is for the entrance located off Terminus Place, at the front of the station.

There is level access to the service.

The bell is in a suitable position to allow wheelchair users to gain access.

The main doors open both ways.

The doors are double width.

The doors are heavy.

The door opening is 156cm (5ft 1in) wide.

There is a 2cm threshold at this entrance.

The counter is 14m (15yd) from the main entrance.

There is level access from the entrance.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

The height of the counter is high.

There is a lowered section.

There is a hearing assistance system available.

The type of system is portable loop.

Staff are trained to use the hearing assistance system.

Lighting levels are bright.

There is level access once inside the venue.

There is a hearing assistance system.

The system is a portable loop.

Staff are trained to use the hearing assistance system.

This venue does not play background music.

The lighting levels are bright.

Customers cannot charge scooters or wheelchairs at the venue.

Route finding signage is not available.

No Braille signage is available.

No Tactile signage is available.

The type of flooring in walkways and corridors is tiles.

There are 1 consultation / treatment rooms available.

The consultation / treatment room is 13m (14yd) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 90cm (2ft 11in) wide.

The type of flooring is tiles.

There is room for a wheelchair user to manoeuvre.

There is a chair.

The chair is not adjustable.

All chairs have armrests.

No chairs are permanently fixed.

All tables are permanently fixed.

A hoist is not available.

Lighting levels are bright.

The room does not have background music playing.

A flashing alarm is not available.

A vibrating alarm is not available.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do receive disability awareness training.

Documents can be requested in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.

Staff are not Text Relay aware.

Children are welcomed at the venue.