Disabled Access Guide for Blackhorse Road Station

The venue is situated within the centre of the area.

This venue is situated in Walthamstow.

The venue is not on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

The nearest underground station is Blackhorse Road.

This venue does have its own car park.

Parking is not free for all users.

Parking is not free for Blue Badge holders.

The car park is off Forest Road across from the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 6 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.5m x 3.5m (11ft 5in x 11ft 5in).

The nearest designated bay is 155m (169yd) from the main entrance.

The furthest designated bay is 180m (197yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does not have tactile paving.

The patron does have to cross a road.

The road is generally busy.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located at the front of the building.

There is level access to the service.

The main doors open (no doors).

The door opening is 260cm (8ft 6in) wide.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a portable loop.

Staff are trained to use the hearing system.

There is level access to the service.

There is a hearing assistance system.

The system is a portable loop.

Staff are trained to use the hearing assistance system.

This venue does not play background music.

The lighting levels are varied.

There are 2 platform(s) at this station.

The station is staffed.

There are generally 3 member(s) of staff on duty.

The station is not staffed between 01:00-06:00.

There is not an office to obtain help.

There is a ticket office.

The ticket office is located on the left as you enter.

The ticket office is 4m (13ft 1in) from the main entrance.

The train companies operating from within this station are SouthEastern.

There is not a taxi rank.

All key concourse shops and services have level access.

Announcements on platforms are both audio and visual.

Wider ticket barriers are available to access platforms.

Platforms which have tactile markings at the platform edge are 1-2.

Adapted toilets are not located on the platform(s).

Adapted toilets are not located on the main station concourse.

There is not a wheelchair available to borrow.

This information is for platform(s) 1.

The platform(s) accessed by steps only is/are 1-2.

There are 15+ steps between floors.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

An escalator can be used to access the underground station.

There are no accessible toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.