Disabled Access Guide for Bishops Stortford Health Clinic

Services/facilities within the building include Chiropody, Adolescent, Speech Therapy, Paediatrics, Audiology, Diabetes, Baby Clinics and CAMHS - Child and Adolescant Mental Health Service.

All visits to the clinics are by appointment only.

Venue is closed for lunch time from 13.00 to 13.30 Monday to Friday.

The venue is situated within the centre of the town.

This venue is situated in Bishops Stortford.

The venue is on a road with a steep gradient.

The nearest mainline Railway Station is Bishops Stortford.

There is not a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 0 designated parking bay(s) within the car park.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

There is not a designated drop off point.

The car park is primarily for staff only.

There is no patient parking available except for Blue Badge holders who can make arrangements to park in the staff car park.

The nearest public car parks are Apton Road, King Street or Old River Lane.

This information is for the entrance located at the side of the building.

There is not level access to the service.

The bell is in a suitable position to allow wheelchair users to gain access.

The main doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 86cm (2ft 9in) wide.

There is a second set of doors.

The doors open automatically.

The doors are single width.

The doors are heavy.

The door opening is 84cm (2ft 9in) wide.

The second door is a split (stable style) door.

There is a ramp or slope to access this area/service.

The ramp or slope is located to the right as you face the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 120cm (3ft 11in).

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

The desk is generally staffed.

Lighting levels are medium.

There is not a hearing assistance system.

There is not a touchscreen.

There is not a prescription box.

There is not a bell to attract attention.

There is not sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

Customers can charge scooters or wheelchairs at the venue.

The type of flooring in walkways and corridors is carpet, vinyl and wood.

There is a waiting room / area.

The waiting room / area is 2m (6ft 6in) from the main entrance.

There is level access into the waiting room / area.

The type of flooring is wood.

There is room for a wheelchair user to manoeuvre.

No chairs are permanently fixed.

No tables are permanently fixed.

Some chairs have armrests.

Announcements are in person.

Information in other languages and formats is not available on request.

Lighting levels are medium.

The room does not have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is a children's play area.

There are 4 consultation / treatment rooms available.

The room surveyed was Room 2.

The consultation / treatment room is 11m (12yd) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 86cm (2ft 9in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

There is a bed/couch.

The bed/couch is adjustable.

There is a chair.

The chair is not adjustable.

No chairs have armrests.

No chairs are permanently fixed.

No tables are permanently fixed.

A hoist is not available.

Lighting levels are medium.

The room does not have background music playing.

A flashing alarm is not available.

A vibrating alarm is not available.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located at the rear of the building.

The female toilets are 12m (13yd) from the main entrance.

Inside the venue, there is not level access to the female toilet.

Lighting levels are medium.

Access to Standard Male Toilets

The male toilets are located at the rear of the building.

The male toilets are 16m (17yd) from the main entrance.

Inside the venue, there is not level access to the male toilet.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are not located within the venue.

There are steps to access this area/service.

The steps are located immediately beyond the entrance.

There are 2 steps to the area/service.

The lighting levels at the steps are medium.

The steps are not clearly marked.

The steps are medium.

The steps do not have handrails.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are Text Relay aware.

Children are welcomed at the venue.