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Disabled Access Guide for Bexley Contact Centre
Broadway
Bexleyheath
Kent
DA6 7LB
Tel: 020 8303 7777
Email: customer.services@bexley.gov.uk
Web: http://www.bexley.gov.uk
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated within the centre of the area.
This venue is situated in Bexleyheath.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Bexleyheath.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the back of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 12 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 4.05m x 5.6m (13ft 3in x 18ft 4in).
The nearest designated bay is 150m (164yd) from the main entrance.
The furthest designated bay is 176m (192yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 135cm (4ft 5in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 135cm (4ft 5in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading from the pavement to the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
Reception
The reception desk is 2m (6ft 6in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a portable loop.
Staff are trained to use the hearing system.
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 11m (12yd) from the main entrance.
The accessible toilet is located on the left past reception.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens by sliding.
The door is locked by a locking handle.
The width of the accessible toilet door is 75cm (2ft 5in).
The door is light.
The dimensions of the accessible toilet are 152cm x 220cm (4ft 11in x 7ft 2in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 85cm (2ft 9in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are not mirrors in the accessible toilet.
The height of the toilet seat above floor level is 48cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 76cm (2ft 5in) high.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Unisex Toilets
The unisex toilet is located on the left past reception.
The unisex toilets are 10m (11yd) from the main entrance.
Inside the venue, there is level access to the unisex toilet.
Lighting levels are medium.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located within the unisex toilet.
The height of the baby change table once extended is 92cm (3ft ).
Inside the venue, there is level access to the baby change facility.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
