Disabled Access Guide for Basingstoke Canal Centre

Services/facilities within the grounds include Visitor Centre, Function Room, Canal Cafe, Caravan/Campsite, Picnic Are and Playground.

The venue is situated within the centre of the area.

This venue is situated in Mytchett.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Ash Vale.

There is not a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is free for all users.

The car park is at the side of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 2 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.2m x 4.8m (10ft 5in x 15ft 8in).

The nearest designated bay is 30m (33yd) from the visitor centre entrance.

The furthest designated bay is 32m (35yd) from the visitor centre entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are uneven surfaces.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

The overflow car park is loose chippings surface.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open towards you (pull).

The doors are double width.

The doors are heavy.

The door opening is 123cm (4ft ) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 130cm (4ft 3in).

This information is for the entrance located at the side of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 74cm (2ft 5in) wide.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 2 steps to the area/service.

The steps are not clearly marked.

The steps are shallow.

The steps do not have handrails.

The reception desk is 5m (16ft 4in) from the visitor centre entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk does not have a lowered section.

Lighting levels are bright.

There is not a hearing assistance system.

There is level access to the service.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

The canal is 32 miles long with pathways and access routes along various parts.

There are paved, grass and loose chippings surfaces throughout the canal.

There are many even and uneven surfaces along the walkways and paths along the canal.

The following information is for the cafe.

Full table service is not available.

Food or drinks are ordered from the service counter.

Food or drinks can be brought to the table.

There is not a lowered section at the service counter.

No tables are permanently fixed.

No chairs are permanently fixed.

No chairs have armrests.

The nearest table is 2m (6ft 6in) from the café entrance.

The distance between the floor and the lowest dining table is 70cm (2ft 3in).

The distance between the floor and the highest dining table is 70cm (2ft 3in).

Menus are not available in Braille.

Menus are not available in large print.

Picture menus are not available.

The type of food served here is hot and cold drinks and snacks.

Opening times vary throughout the year.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Baby change facilities are located within the venue.

The baby change facilities are located within the adapted toilet.

The height of the baby change table once extended is 86cm (2ft 9in).

Inside the venue, there is not level access to the baby change facility.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading down to the toilet.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 90cm (2ft 11in).

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located in the visitor cente.

The female and male toilets are 8m (26ft 2in) from the visitor centre entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are bright.

There are additional standard toilets located in the block next to the visitor centre.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

There is a ramp or slope to access this area/service.

The ramp or slope is located leading up to the toilets.

The ramp or slope is moderate.

The ramp or slope is permanent.

Standard level access shower facilities are available.

The showers are located next to the visitor centre.

There is level access to the services from the shower facilities.

Staff do not receive disability awareness training.

Documents are not available in Braille.

Documents are not available in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are not Text Relay aware.