Disabled Access Guide for Bank House Surgery

Any patients can be seen in the Doctors Room upon request.

The venue is situated within the centre of the village.

This venue is situated in Farnborough.

The venue is not on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

There is not a designated drop off point.

The car park shown is for the use of the Doctors only.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 113cm (3ft 8in) wide.

There is a second set of doors.

The doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 77cm (2ft 6in) wide.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 1 steps to the area/service.

The steps are not clearly marked.

The steps are shallow.

The steps do not have handrails.

The desk is 5m (16ft 4in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk does not have a lowered section.

The desk is generally staffed.

Lighting levels are bright.

There is not a hearing assistance system.

There is not a touchscreen.

There is a prescription box.

The prescription box is not at a suitable height for a wheelchair user.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

The type of flooring in walkways and corridors is carpet and vinyl.

There is a waiting room / area.

The waiting room / area is 3m (9ft 10in) from the main entrance.

There is level access into the waiting room / area.

There are not doors into the waiting room / area.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

No chairs are permanently fixed.

All chairs have armrests.

Announcements are in person.

Lighting levels are bright.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

There are 2 consultation / treatment rooms available.

The room surveyed was Doctors Consultation Room.

The consultation / treatment room is 2m (6ft 6in) from the waiting room.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 76cm (2ft 5in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

There is a bed/couch.

The bed/couch is not adjustable.

There is a chair.

The chair is not adjustable.

All chairs have armrests.

No chairs are permanently fixed.

All tables are permanently fixed.

Lighting levels are bright.

There are steps to access this area/service.

The steps are located leading to the entrance.

There are 3 steps to the area/service.

The lighting levels at the steps are medium.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on the right going up.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located past the waiting room.

The unisex toilets are 2m (6ft 6in) from the waiting room.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are Text Relay aware.