Disabled Access Guide for Arundel Castle & Gardens

The venue is situated within the centre of the town or city.

This venue is situated in Arundel.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Arundel Station.

This venue does not have its own car park.

A large ‘pay and display' car park is directly opposite the Castle entrance, which includes dedicated designated parking bays.

There is not level access to the service.

The main doors open (no doors).

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

The width of the ramp or slope is 120cm (3ft 11in).

There are steps to access this area/service.

There are 3 steps to the area/service.

The lighting levels at the steps are bright.

The steps are not clearly marked.

The steps are deep.

The steps do not have handrails.

The ramp is used to overcome the steps.

There is level access to the service.

The main doors open (no doors).

This entrance accesses the castle grounds and is entered before the Iron Gate entrance into the castle.

The reception desk is 38m (41yd) from the entrance.

There is level access to reception from the entrance.

The reception desk is high.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

The ticket desk is located next to the Lower Lodge entrance.

There is not level access to the service.

The lighting levels are bright.

The 2nd floor containing the bedrooms has a variety of sets of steps.

There are some areas on the 1st floor that are not accessible to a wheelchair user due to size and space restrictions

The castle grounds contains tarmac paths running throughout with varying moderate slopes.

The floors which are accessible by stairs are LG - G - 1 - 2.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

The services on the floors which are not accessible are some areas of the 1st and 2nd floors.

There is a lift for public use.

The lift is a standard lift.

The floors which are accessible by this lift are G - 1 - 2.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 0.6m x 1.5m (1ft 11in x 4ft 11in).

There is not a mirror to aid reversing out of the lift.

The lift does not have a visual floor indicator.

The lift does not have an audible announcer.

The lighting level in the lift is bright.

The lift does not have Braille markings.

The lift does have tactile markings.

The lift may not be wide enough to take some wheelchair users.

There is a lift for public use.

The lift is located in the foyer area.

The lift is a standard lift.

The floors which are accessible by this lift are LG - G.

The lift is 4m (13ft 1in) from the accessible entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.2m x 1.4m (3ft 11in x 4ft 7in).

The lift does have a visual floor indicator.

The lift does not have an audible announcer.

The lighting level in the lift is bright.

The lift does have Braille markings.

The lift does have tactile markings.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located on the ground floor level.

Inside the venue, there is level access to the female toilet.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located on the ground floor level.

Inside the venue, there is not level access to the male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are located within the standard toilet.

The baby change facilities are located in both male and female toilets.

There is a separate toilet available in the female toilets suitable for an ambulant disabled person.

Once inside, there is level access to the service.

Full table service is not available.

Food or drinks are ordered from the service counter.

Food or drinks can be brought to the table.

There is ample room for a wheelchair user to manoeuvre.

No tables are permanently fixed.

No chairs are permanently fixed.

The distance between the floor and the lowest dining table is 71cm (2ft 3in) cm.

Menus are .

Menus are not available in large print.

Menus are clearly written.

Menus are presented in contrasting colours.

The type of food served here is traditional.

Staff do receive disability awareness training.

Documents are not available in Braille.

Documents are not available in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Plastic cups are not available.

Plastic cutlery is not available.

Drinking straws are available on request.

There is a buggy which can be requested on entering the grounds and this is available for visitors between the Castle entrance, Fitzalan Chapel and Gardens.

The opening times vary depending on seasons. please phone 01903 883136 for details.