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Disabled Access Guide for Arsenal Museum
Highbury House
75 Drayton Park
Islington
London
N5 1BU
Tel: 020 7704 4504
Email: tours@arsenal.co.uk
Web: http://www.arsenal.com
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Opening Times (Non Match Days)
| Day | Opening Times |
|---|---|
| Monday | 10:00 - 18:00 |
| Tuesday | 10:00 - 18:00 |
| Wednesday | 10:00 - 18:00 |
| Thursday | 10:00 - 18:00 |
| Friday | 10:00 - 18:00 |
| Saturday | 10:00 - 18:00 |
| Sunday | 10:00 - 18:00 |
On match days, the museum is open 09:30 - kick off.
If kick off is 15:00 or earlier, the museum will also open for 2 hours after the final whistle.
Location
The venue is situated within the centre of the borough.
This venue is situated in Islington.
The nearest mainline Railway Station is Drayton Park.
The nearest underground station is Arsenal.
Parking
This venue does have its own car park.
The car park type is underground.
Parking spaces for Blue Badge holders do need to be booked in advance.
There are 10+ designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.5m x 5.2m (11ft 5in x 17ft ).
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
The car park surface is tarmac.
Outside Access (Main Entrance)
There is level access to the service.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 190cm (6ft 2in) wide.
Reception (Box Office)
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are bright.
There is not a hearing assistance system.
This is the main box office for the football club, but also sells tickets for the museum.
It is located on Drayton Park, and wheelchair users will need to cross over the railway line using the South Bridge, which is step free, to access the museum.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
This venue does play background music.
The lighting levels are low.
Other Floors
The floors which are accessible by stairs are LG - G.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
There is a lift for public use.
The lift is located opposite the entrance.
The lift is a standard lift.
The floors which are accessible by this lift are LG - G.
The lift is 5m (16ft 4in) from the accessible entrance.
Staff do need to be notified for use of the lift.
The dimensions of the lift are 1.3m x 1.4m (4ft 3in x 4ft 7in).
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does not have an audible announcer.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
Museum
Exhibits can not be audio described.
Tactile signage for exhibits is not available.
There is a hearing assistance system.
The hearing system is a fixed loop.
Concessions are not available for entrance to the museum alone.
However, concessions are available for the stadium tour, while includes entry to the museum.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
The adapted toilet is 11m (12yd) from the accessible entrance.
The adapted toilet is located in the museum on the lower ground floor.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The dimensions of the adapted toilet are 150cm x 217cm (4ft 11in x 7ft 1in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 81cm (2ft 7in).
The tap type is lever.
There is not a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 49cm (1ft 7in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 137cm (4ft 5in) high.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the walls and floor is fair.
Lighting levels are bright.
The adapted toilet also acts as a unisex standard toilet.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
