Disabled Access Guide for Andover Museum

The venue is situated within the centre of the town.

This venue is situated in Andover.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Andover.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is free for all users.

The car park is at the side of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There is 1 designated parking bay within the car park.

The dimensions of the designated parking bay(s) are 3.4m x 3.5m (11ft 1in x 11ft 5in).

The nearest designated bay is 30m (33yd) from the accessible entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located at the front of the venue on Church Street.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 78cm (2ft 6in) wide.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 3 steps to the area/service.

The steps are not clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

This information is for the entrance located at the rear of the venue.

There is not level access to the service.

The bell is in a suitable position to allow wheelchair users to gain access.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 92cm (3ft ) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading up to the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

The width of the ramp or slope is 90cm (2ft 11in).

There is not level access to the service.

There is a hearing assistance system.

The system is a portable loop.

Staff are trained to use the hearing assistance system.

The lighting levels are varied.

There is a ramp or slope to access this area/service.

The ramp or slope is located on the ground floor main corridor.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 80cm (2ft 7in).

The floors which are accessible by stairs are G-1.

There are 15+ steps between floors.

The lighting level is low.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

There is a lift for public use.

The lift is located to the left as you enter.

The lift is a stair lift.

The floors which are accessible by this lift are G-1.

The lift is 5m (16ft 4in) from the accessible entrance.

Staff do need to be notified for use of the lift.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is low.

The lift does not have Braille markings.

The lift does not have tactile markings.

Exhibits can not be audio described.

Tactile signage for exhibits is not available.

Braille signage for exhibits is not available.

Touch tours are not available.

Video tours are not available.

There is not a hearing assistance system.

There is not a wheelchair to borrow.

There are no accessible toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located on the ground floor.

The female and male toilets are 16m (17yd) from the accessible entrance.

Inside the venue, there is not level access to the female and male toilet.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are not located within the venue.

There are additional seperate male and female toilets on the first floor.

Staff do receive disability awareness / equality training.

Documents are not available in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are Text Relay aware.