Disabled Access Guide for Andover Library

The venue is situated within the centre of the town.

This venue is situated in Andover.

The venue is in a shopping mall.

The nearest mainline Railway Station is Andover.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the back of the venue.

The car park type is multi-storey.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 10+ designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.6m x 4.6m (11ft 9in x 15ft 1in).

The nearest designated bay is 15m (16yd) from the car park entrance.

The furthest designated bay is 55m (60yd) from the car park entrance.

The route from the car park to the entrance is accessible to a wheelchair user unaided.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does have a height restriction barrier.

The maximum height is 1.98m (6ft 5in).

There is not a designated drop off point.

This information is for the entrance located next to the car park at the rear of the venue.

There is level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 165cm (5ft 4in) wide.

This information is for the entrance located in The Chantry Centre.

There is level access to the service.

The main doors open both ways.

The doors are double width.

The doors are heavy.

The door opening is 160cm (5ft 2in) wide.

The reception desk is 10m (11yd) from the lift.

There is level access to reception from the entrance.

The reception desk is high.

The desk has a lowered section.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is not level access to the service.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading up to the rear of the library.

The ramp or slope is easy.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 98cm (3ft 2in).

There are steps to access this area/service.

The steps are located leading up to the rear of the library.

There are 4 steps to the area/service.

The lighting levels at the steps are bright.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

The ramp overcomes the steps.

The floors which are accessible by stairs are G-1.

There are 15+ steps between floors.

The lighting level is medium.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

These stairs lead from the Library Entrance up to the library on the first floor.

There is a lift for public use.

The lift is located ahead as you enter the library.

The lift is a standard lift.

The floors which are accessible by this lift are G-1.

The lift is 4m (13ft 1in) from the library entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 0.94m x 1.3m (3ft 1in x 4ft 3in).

The clear door width is 80cm.

There are not separate entry and exit doors in the lift.

There is a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is bright.

The lift does have Braille markings.

The lift does have tactile markings.

This library does not house a regular supply of books in Braille.

This library does house a regular supply of books in large print.

This library does house a regular supply of books on tape or disc.

There is an ordering service.

It takes approximately 7-21 days to process an order.

The library does have computers with accessible software.

Auxiliary aids are available for computer users.

A large text keyboard is available for computer users.

A large rollerball mouse is not available for computer users.

A height adjustable table is not available for computer users.

Other computer auxiliary aids include magnifying machine.

There are no accessible toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located in the childrens library.

The unisex toilets are 18m (20yd) from the lift.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are located within the venue.

The baby change facilities are located within the standard toilet.

The height of the baby change table once extended is 96cm (3ft 1in).

Inside the venue, there is level access to the baby change facility.

Staff do receive disability awareness / equality training.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are Text Relay aware.

There are home visits/services available.