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Disabled Access Guide for Abbey Wood Station
Wilton Road
Abbey Wood
London
SE2 9RH
Tel: 0845 000 2222
Fax: 0845 678 6976
Textphone: 0800 783 4548
Web: http://www.southeasternrailway.co.uk
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Opening Times (Ticket Office)
| Day | Opening Times |
|---|---|
| Monday | 06:10 - 20:05 |
| Tuesday | 06:10 - 20:05 |
| Wednesday | 06:10 - 20:05 |
| Thursday | 06:10 - 20:05 |
| Friday | 06:10 - 20:05 |
| Saturday | 06:10 - 20:05 |
| Sunday | 07:30 - 19:30 |
Location
The venue is situated within the centre of the town.
This venue is situated in Abbey Wood.
The venue is not on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the side of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 3 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.88m x 5.5m (12ft 8in x 18ft ).
The nearest designated bay is 37m (40yd) from the main entrance.
The furthest designated bay is 45m (49yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are dropped kerbs.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does have a height restriction barrier.
The maximum height is 2.1m (6ft 10in).
On street marked Blue Badge bays are available.
On street Blue Badge parking is located on Glover Close.
Clearly signed and/or standard on street marked bays are available.
Standard marked parking bays are located on Gayton Road.
There is not a designated drop off point.
Outside Access (Main Entrance)
This entrance gives access to platforms 1.
This information is for the entrance located on Gayton Road.
There is not level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 200cm (6ft 6in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the doors.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Level Change (Platform 1 Access)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading from the main entrance hall to Platform 1.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
There are steps to access this area/service.
The steps are located leading from the main entrance hall to Platform 1.
There are 7 steps to the area/service.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
The ramp bypasses the steps.
Outside Access (Platform 2 Access)
This entrance gives access to platforms 2.
This information is for the entrance located on Platform 2.
There is not level access to the service.
The intercom is in a position to allow wheelchair users to gain access.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 112cm (3ft 8in) wide.
Level Change (Platform 2 Access)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the gate.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Reception (Ticket Office)
The reception desk is 9m (29ft 6in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are medium.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Inside Access
There is not level access to the service.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Train Station
There are 2 platform(s) at this station.
The station is staffed.
There are generally 4 member(s) of staff on duty.
The station is not staffed between 20.30 - 06.00.
There is an office to obtain help.
This office is located in the main entrance hall just beyond the ticket barrier.
The office to obtain help is 16m (17yd) from the main entrance.
There is a ticket office.
The ticket office is located opposite the main doors.
The ticket office is 9m (29ft 6in) from the main entrance.
The train companies operating from within this station are South Eastern.
There is not a taxi rank.
Shops and services within the station include a newsagent kiosk.
All key concourse shops and services have level access.
Announcements on platforms are both audio and visual.
Wider ticket barriers are available to access platforms.
Platforms which have tactile markings at the platform edge are 1-2.
Adapted toilets are not located on the platform(s).
Adapted toilets are not located on the main station concourse.
There is a wheelchair available to borrow.
To borrow a wheelchair see any member of staff.
Platform
This information is for platform(s) 1-2.
The platform(s) accessed by ramp / slope is/are 1-2.
The platform(s) which can be accessed by either level access/ramps/lifts/stairclimber from inside the station is/are 1.
The platform(s) which can be accessed by using alternative outside access entrances only is/are 2.
Accessible Toilet (External)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The accessible toilet is 12m (13yd) from the main entrance.
The accessible toilet is located outside to the right when looking at the main entrance.
There is not level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The width of the accessible toilet door is 96cm (3ft 1in).
The door is heavy.
The dimensions of the accessible toilet are 159cm x 217cm (5ft 2in x 7ft 1in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 80cm (2ft 7in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is push.
There is not a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 43cm (1ft 4in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is placed higher than 100cm.
The hand dryer is 115cm (3ft 9in) high.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is poor.
The contrast between the external door and wall is poor.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is poor.
Lighting levels are medium.
To access the adapted toilet the customer must have purchased a ticket, which they can show to the intercom camera on the right of the door (pictured).
Level Change (External Adapted Toilet)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the toilet door.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 110cm (3ft 7in).
Additional Information
Staff do receive disability awareness / equality training.
Documents are not available in Braille.
Documents are available in large print.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
