DisabledGo has launched a pioneering new access guide to one of the UK’s busiest airports, providing disabled customers with all the information required to plan their journey with confidence.
The new guide takes visitors to the airport through their journey; from the car park to their departure lounge if they are flying from Manchester, or alternatively from arrivals through to the car park if Manchester is their final destination. Every piece of information on the airport guide has been collected in person by a trained DisabledGo surveyor. The information includes everything from details of the fixtures and fittings in accessible toilets, to hearing assistance systems, lighting levels and the dimensions of parking bays.
Speaking about the development of the guide Dr Gregory Burke, Chief Executive of DisabledGo said: “We are delighted to have worked in partnership on this pioneering project. It has been clear throughout the whole process that Manchester Airport is committed to providing the best possible service to disabled travellers and recognises that disabled people are a much ignored market. As a wheelchair user and a frequent flyer I know how incredibly stressful air travel can often be. This guide will be a step-change in making every journey better for disabled people and anyone else. All credit to Manchester Airport.”
Manchester Airport
Andrew Harrison, Manchester Airport’s Managing Director, said: “I am delighted that we are the first airport to have helped create a DisabledGo guide. We want to make every customer’s journey stress free so this World-first guide is just another way of us helping take away the worry for passengers with reduced mobility. By launching this guide in the summer season, I am confident that passengers will find it useful in navigating their way around the airport.”
The guide can be accessed free of charge on DisabledGo’s website www.disabledgo.com simply type in ‘Manchester Airport’ in to the search box on the homepage. The guide will also be available on www.manchesterairport.co.uk. The information is easily searchable by using a range of icons and is complemented by interactive 3D maps of the Airport site.
If you would like any further information about the DisabledGo-Manchester Airport guide or about DisabledGo in general please contact Rachel Felton, External Relations Manager by telephone on 01438 842710 or email rachel.felton@disabledgo.com