Daily Archives: 25/03/2011

TalkTalk directed disability complaints to non-existent helpline

25/03/2011 – 12:11 pm

The phone company TalkTalk has apologised after telling disabled customers who wanted to lodge complaints to call a helpline that has been disconnected for the last 12 months.
Some customer services staff have been directing disabled customers who want to complain to the number – which is also displayed on its website – even though it [...]

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Review raises fears over government’s plans for care duties

25/03/2011 – 12:09 pm

Disabled people have “reasons to be very nervous” about a government review which questions whether local authorities should still have a legal duty to assess disabled people’s care needs, say campaigners.
A wide-ranging review led by the Communities and Local Government (CLG) department has “identified” 1,294 statutory duties that have been imposed over the years on [...]

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