Access Guide
Introduction
Opening Hours
Location
- The venue is situated within the centre of the town.
- This venue is situated in Tunbridge Wells.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Tunbridge Wells.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park type is multi storey.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 345cm x 595cm (11ft 4in x 19ft 6in).
- The nearest designated bay is 5m (16ft 5in) from the car park entrance.
- The furthest designated bay is 48m (52yd) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is concrete.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The patron does not have to cross a road.
- The car park does have a height restriction barrier.
- The maximum height is 203.
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Comments
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- There are designated spaces on both levels 4 x 23 and level 6 x 13, with sloped access into the centre.
Outside Access (Main Entrance - Fiveways)
- This information is for the entrance located on Mount Pleasant.
- There is level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 169cm (5ft 7in) wide.
Outside Access (Entrance - Car Park)
- This information is for the entrance located on level 4 of the car park.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 129cm (4ft 3in) wide.
Level Change (Entrance - Car Park)
- There is a ramp or slope to access this service.
- The ramp or slope is located at the front of the entrance.
- The ramp or slope is permanent.
Reception (Concierge)
- The reception desk is 100m (109yd) from the main entrance.
- There is not level access to reception from the entrance.
- The reception desk is high height.
- The desk has a lowered section.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
Inside Access
- There is not level access to the service.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- Customers can charge scooters or wheelchairs at the venue.
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Comments
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- There are easy/moderate slopes throughout the malls.
- Assistance may be needed with some of them.
Other Floors (Shopping Mall)
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Steps
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- The floors which are accessible by stairs are LG-G-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is medium.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are LG-G-1-2.
- The escalators steps are clearly marked.
- The head and foot of the escalators are clearly marked.
- The lighting level is bright.
Lift (Centre)
- There is a lift for public use.
- The lift is located in the middle of the mall.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-8.
- The lift is 37m (40yd) from car park entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 148cm x 153cm (4ft 10in x 5ft 0in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is bright.
Other Floors (Car Park)
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Steps
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- The floors which are accessible by stairs are 1-2-3-4-5-6-7-8.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is medium.
Lift (Car Park)
- There is a lift for public use.
- The lift is located opposite the car park entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are 1-2-3-4-5-6-7-8.
- The lift is 5m (16ft 5in) from car park entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 195cm x 140cm (6ft 5in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift controls do not have Braille markings.
- The lift controls do have tactile markings.
- The lighting level in the lift is medium.
Restaurant Bar Internal (Food Hall)
- Once inside, there is level access to the service.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks cannot be brought to the table.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 6m (19ft 8in) from the lift.
- The distance between the floor and the lowest table is 69cm (2ft 3in).
- The distance between the floor and the highest table is 69cm (2ft 3in).
Changing Places
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Location and Access
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- The facility is located on the Lower Mall, on the right when entering by the Meadow Road entrance.
- The facility is approximately 15m (16yd 1ft) from the Meadow Road entrance.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is ramped/sloped access to the facility.
- The facility surveyed is for the sole use of disabled people.
- There is a low colour contrast between the external door and wall .
- There is a low colour contrast between the internal door and wall.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from any member of security staff, or the Customer Services office on the Lower Mall.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door is 93cm (3ft 1in).
- The dimensions of the facility are 520cm x 208cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- There is a medium colour contrast between the walls and floor.
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Toilet Details
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- The facility toilet has a transfer space on one side only.
- The transfer space on the left as you face the toilet is 350cm (11ft 6in).
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- There is a medium colour contrast between the dropdown rail(s) and wall.
- As you face the toilet there are vertical grab rails on both sides.
- There is a high colour contrast between the wall-mounted grab rails to the left of the toilet and wall .
- There is a high colour contrast between the wall-mounted grab rails to the right of the toilet and wall.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a push button flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 55cm.
- The toilet has a cistern.
- There is a low colour contrast between the toilet seat and pan.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 184cm (6ft).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Other Facilities
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- A privacy screen is available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- There is a high colour contrast between the wash basin grab rail(s) and wall.
- There is a soap dispenser.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 104cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 95cm.
- There is a towel dispenser.
- The towel dispenser is not at the recommended height of 80cm-100cm.
- The height of the towel dispenser is 108cm.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a/are general domestic waste and pedal waste paper bin disposal units.
- There is an emergency alarm for the facility.
- The emergency pull cord alarm is within reach and fully functional.
- There is a coat hook.
- There are coat hooks in the toilet at 101cm and 142cm from the floor.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
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Comments
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- The wash basin soap dispenser is handheld.
Level Change (Changing Places)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located before the entrance to the Changing Places.
- The ramp/slope gradient is slight.
Accessible Toilet (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is tactile and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the centre lift.
- This accessible toilet is located off the food hall.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 83cm (2ft 9in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 165cm x 245cm (5ft 5in x 8ft).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 93cm (3ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 110cm (3ft 7in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 110cm (3ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Comments
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- There are 2 accessible toilets off the food hall, 1 at the opposite end of the 1st floor mall and 1 inside the Fiveways entrance on level 2.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located off the food court.
- The female and male toilets are 30m (33yd) from the centre lift.
- Inside the venue, there is level access to the female and male toilet.
- This is by lift.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located next to the standard toilets.
- The height of the baby change table once extended is 86cm (2ft 10in).
- Inside the venue, there is level access to the baby change facility.
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Comments
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- There are more standard toilets at the opposite end of the 1st floor mall.
- The photographs show the male standard toilet and the baby change unit respectively.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is normally on duty.
- Staff are trained to BSL level 3.