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Paddock Wood Station

Station Approach, Paddock Wood, Kent, TN12 6ER

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Access Guide

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Location

  • The venue is situated outside the centre of the borough.
  • This venue is situated in Paddock Wood.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • The car park is both sides of the station.
    • There are 9 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 410cm x 500cm (13ft 5in x 16ft 5in).
    • The nearest designated bay is 10m (32ft 10in) from the main entrance.
    • The furthest designated bay is 43m (47yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does have a height restriction barrier.
    • The maximum height is 210.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There are 2 additional designated parking bays in the car park next to the entrance to platforms 2 and 3.

Outside Access (Main Entrance - Ticket Office)

  • This information is for the entrance located on Station Approach.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 85cm (2ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are single width.
    • The door opening is 85cm (2ft 9in) wide.

Level Change (Main Entrance - Ticket Office)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left of the entrance.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 115cm (3ft 9in).
  • There are steps to access this area / service.
  • The steps are located to the left of the entrance.
  • There is / are 3 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are deep.
  • The steps do not have handrails.

Outside Access (Platform 1)

  • This information is for the entrance located on Station Approach.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 198cm (6ft 6in) wide.
  • Comments View
    • This entrance is only open when the ticket office is closed.

Level Change (Platform 1)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Outside Access (Platforms 2 and 3)

  • This information is for the entrance located on the Hop Pocket Lane car park.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are single width.
  • The doors are permanently held open.
  • The door opening is 128cm (4ft 2in) wide.

Level Change (Platforms 2 and 3)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Reception (Ticket Office)

  • The reception desk is 3m (9ft 10in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • Lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Comments View
    • The station has 1 ticket vending machine which is located next to the entrance to platform 1.

Inside Access

  • There is level access to the service.
  • Motorised scooters are welcomed in public parts of the venue.
  • Lighting levels are varied.
  • Comments View
    • Scooters or wheelchairs can only be charged in the waiting room on platform 1.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 19:00 and 06:00.
  • There is a ticket office.
  • The ticket office is located on platform 1, Station Approach.
  • The ticket office is 3m (9ft 10in) from the main entrance.
  • The train companies operating from within this station are Southeastern.
  • There is a taxi rank at the station.
  • The taxi rank is located in Station Approach.
  • The taxi rank is 15m (16yd) from the main entrance.
  • Shops and services within the station include the Expresso Bar and Martin's newsagents.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, contact the ticket office.
  • Comments View
    • There are no ticket barriers to access platforms.
    • No platforms have tactile markings at the platform edge.

Train Station Platform

  • This information is for platform(s) 1-3.
  • The platform(s) accessed by ramp / slope is / are 1-2-3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
  • Accessible toilets are 19m (21yd) from the main entrance.

Standard Toilet(s)

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile, pictorial and Braille signage on or near the toilet door.
    • The accessible toilet is 19m (21yd) from the main entrance.
    • The accessible toilet is located on platform 1, within the standard female toilets.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from the ticket office.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door is light.
    • The dimensions of the accessible toilet are 144cm x 196cm (4ft 9in x 6ft 5in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 69cm (2ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (0ft 4in) from floor).
    • Disposal facilities are not available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are not mirrors in the accessible toilet.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 107cm (3ft 6in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The sink is 83cm (2ft 9in) high.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • There is a low colour contrast between the internal door and wall.
    • The contrast between the grab rails and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are Text Relay aware.
  • Children are welcomed at the venue.