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Stansted Airport, Bassingbourn Road, Essex, CM24 1QW

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Access Guide

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Car Parking, Coach Station, Train Station and Car Rental Village

External Concourse

  • There is step free access along the external concourse.
  • The external concourse is covered.
  • There is clear signage along the concourse.
  • It is between 50m (55yd) and 7m (8yd) from the bus and taxi stands to the concourse.
  • There are bus stops for transfer to each of the airport car parks.
  • There are 3 entrances in to the Check-in Hall along the concourse.
  • There is an entrance into the Arrivals along the concourse.
  • There are help points available at all entrances.

Outside Access (Departures Entrance 2)

  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 203cm.
  • Comments View
    • There is a telephone (Help Point 2) located next to the entrance, which can be used to call for assistance.
    • The telephone is 45cm (1ft 6in) high.

Outside Access (Departures Entrance 3)

  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 203cm.
  • Comments View
    • There is a telephone (Help Point 3) located next to the entrance, which can be used to call for assistance.
    • The telephone is 45cm (1ft 6in) high.

Outside Access (Departures Entrance 4)

  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 203cm.
  • Comments View
    • There is a telephone (Help Point 4) located next to the entrance, which can be used to call for assistance.
    • The telephone is 45cm (1ft 6in) high.

Check-In

  • There is step-free access throughout the check-in hall.
  • Circulation View
    • The type of flooring in this area is tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are varied.
  • Information View
    • Departures information boards are available.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Comments View
    • The services within the Check In Hall include - Check-in Desks Zones A to 500, assistance desk with seating area, prayer room, accessible toilets and standard toilets.
    • There are large maps of the check in hall and departures lounge located on the walls.
    • There is clear signage leading from the Check-in Hall to Security.
    • There are tables available for passengers to check their luggage before entering security.
    • The height of the tables are 76cm.

Passenger Services (Assistance Reception)

  • The counter is located opposite Check-in Zone A.
  • Clear signage for the counter is visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is high (95cm - 110cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop.
  • Staff are trained to use the hearing system.
  • Assistance is a service for passengers with reduced mobility or passengers who need assistance due to a particular impairment or access concern.
    The service is managed by Airserv.
  • There is a waiting area close to the counter.
  • Access to the waiting area is unobstructed.
  • There is a mixture of seating with and without armrests.
  • Comments View
    • The seats are 45cm (1ft 5in) high.
    • There are display screens showing flight information and a water dispenser in the reserved seating area.

Autism and Hidden Disabilities

  • By wearing the Airport Awareness Wristband, it will discreetly indicate to staff that you have a hidden disability and would like additional support.
  • Staff have been specially trained to recognise the wristbands and act accordingly by providing you with any extra help you may need during your journey through the terminal.
  • Travelling can be challenging for children on the Autistic Spectrum, particularly when it’s a break in their routine.
  • The airport run an Autism Awareness Scheme.
  • It entitles the person needing special assistance, and their immediate family, access to the Fast Track lanes free of charge.
  • This is to try and reduce waiting and queueing times going through security and passport control as these areas can get very busy.
  • To apply for the Autism and Hidden Disabilities Awareness Scheme, please complete the form on the Stansted website.
  • The wristbands come in three colours, pink, blue and yellow.
  • To pick up a wristband at London Stansted Airport, please go to the Information Desk located in International Arrivals.

Check-In Desks (Zone A to F)

  • The check-in desk(s) is/are clearly signed.
  • There is step-free access to the check-in desk(s).
  • There is step free access to check-in desk(s) all desks.
  • The height of the check-in desk(s) is/are high (95cm - 110cm).
  • There is not a lowered section at the check-in desk(s).
  • There is a member of staff available to assist with bags at the check-in desk(s).
  • There are several check in areas (zones A-500) in the Terminal Building. This section provides information for the Check-in Desks in Zones A to F. There are display screens available showing check in information and a map of the relevant zones. There are no audible announcements. The luggage belt is 24cm (9in) high. Some flight operators offer self service check-in. There is room to manoeuvre between self service machines. The pin pad on self service machines is 90cm high. The touchscreen on self service machines is between 110cm and 140cm.

Check-In Desks (Zone 500)

  • The check-in desk(s) is/are clearly signed.
  • There is step-free access to the check-in desk(s).
  • There is step free access to check-in desk(s) all desks.
  • The height of the check-in desk(s) is/are high (95cm - 110cm).
  • There is not a lowered section at the check-in desk(s).
  • There is not a hearing assistance system at the check-in desk(s).
  • There is a member of staff available to assist with bags at the check-in desk(s).
  • The details are for check-in desks 501-512 There are display screens available showing check in information and a map of the relevant zones. There are no audible announcements. The luggage belt is 32cm high. Some flight operators offer self service check in. The pin pad on self service machines is 90cm high. The touchscreen on self service machines is between 110cm and 140cm.

Room(s) (Prayer Room)

  • The room surveyed was Prayer Room.
  • Prayer Room is located in Zone A.
  • Access View
    • There is wayfinding signage on route to the room(s).
    • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
    • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
    • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is poor.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) away from you (push).
    • The door(s) for the room(s) is/are not push pad activated.
    • The door(s) is/are single.
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door is easy to open.
    • There is some fixed furniture within the room(s).
    • There is a/are chair(s) with armrests on both sides within the room(s).
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.
    • The seats are 44cm (1ft 5in) high.
      There are also washing facilities within the prayer room.

Accessible Toilet(s) (Check In Zone A)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in Check in Zone A, next to the prayer room.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 215cm x 250cm (7ft 1in x 8ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 150cm (4ft 11in).
    • The transfer space is obstructed by sanitary bin and nappy bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 110cm from the floor.
    • There are coat hooks in the toilet at 85cm and 145cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 95cm.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.

Standard Toilet(s) (Check In Zone A)

  • Standard toilet facilities are available.

Departures Security