You are on Introduction. Skip to the next section.

Introduction

• Hearing Services Centre is located in an outbuilding on the hospital site.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:30 - 12:00.
• Tuesday 09:30 - 12:00.
• Wednesday 13:00 - 16:00.
• Thursday 09:30 - 12:00.
• Thursday 16:45 - 18:45.
• Friday 13:30 - 16:00.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the city.
• This venue is situated in Birmingham.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Jewellery Quarter.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.
• The car park type is open air/surface.
• There are 0 designated parking bay(s) within the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• There is a dropped kerb / non stepped access from the car park to the venue.
• The dropped kerb does not have tactile paving.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.
• There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the venue.
• There is not level access into the venue.
• The bell is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open automatically (away from you).
• The doors are single width.
• The door opening is 83cm (2ft 9in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open automatically (away from you).
  • The doors are single width.
  • The door opening is 86cm (2ft 10in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There are steps to access this area / service.
• The steps are located in front of the entrance.
• There is / are 1 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do not have handrails.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

• This information is for the entrance located on Western Road.
• There is not level access into the venue.
• The bell is not in a suitable position to allow wheelchair users to gain access.
• The main doors open away from you (push).
• The doors are double width.
• The doors are heavy.
• The door opening is 164cm (5ft 5in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 160cm (5ft 3in) wide.

You are on Level Change (Accessible Entrance). Skip to the next section.

Level Change (Accessible Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance and to the right as you face the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Reception. Skip to the next section.

Reception

• The desk is 3m (9ft 10in) from the accessible entrance .
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• The desk is generally staffed.
• Lighting levels are medium.
• There is a hearing assistance system.
• The hearing system is not available only on request.
• The type of system is a fixed loop.
• Staff are trained to use system.
• There is not a touch screen.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the desk.

You are on Waiting Room / Area (Adults). Skip to the next section.

Waiting Room / Area (Adults)

• There is a waiting room / area.
• The waiting room / area is 2m (6ft 7in) from the accessible entrance .
• There is level access into the waiting room / area.
• There are not doors into the waiting room / area.
• There is room for a wheelchair user to manoeuvre.
• The type of flooring is carpet.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• There is not a television.
• Vending machines are not available.
• There is not a children's play area.
• There is space for an assistance dog to rest.
• Lighting levels are medium.

You are on Waiting Room / Area (Children's). Skip to the next section.

Waiting Room / Area (Children's)

• There is a waiting room / area.
• The waiting room / area is 19m (21yd) from the accessible entrance .
• There is level access into the waiting room / area.
• There are doors into the waiting room / area.
• There is room for a wheelchair user to manoeuvre.
• The type of flooring is carpet.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• There is a television.
• Vending machines are not available.
• There is space for an assistance dog to rest.
• Lighting levels are medium.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The hearing system is not available only on request.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Route finding signage is available.
• The type of flooring in walkways and corridors is carpet.
• Lighting levels are medium.

You are on Consultation / Treatment Room. Skip to the next section.

Consultation / Treatment Room

• There are 17 consultation/treatment rooms available.
• The room surveyed was Fitting Room.
• The consultation / treatment room is 4m (13ft 1in) from the accessible entrance .
• There is level access to the consultation / treatment room.
• There are doors into the consultation / treatment room.
• The main doors open by sliding.
• The doors are single width.
• The doors are light.
• The door opening is 72cm (2ft 4in) wide.
• The type of flooring is carpet.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair is adjustable.
• Lighting levels are medium.

You are on Consultation / Treatment Room. Skip to the next section.

Consultation / Treatment Room

• The room surveyed was Audio Room 1.
• The consultation / treatment room is 15m (16yd) from the accessible entrance .
• There is level access to the consultation / treatment room.
• There are doors into the consultation / treatment room.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 88cm (2ft 11in) wide.
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair is adjustable.
• No tables are permanently fixed.
• Lighting levels are medium.

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• Comments View
  • There is a second 90cm single door leading into the room, which opens towards you and is heavy.

You are on Consultation / Treatment Room. Skip to the next section.

Consultation / Treatment Room

• The room surveyed was Consulting Room.
• The consultation / treatment room is 6m (19ft 8in) from the accessible entrance .
• There is level access to the consultation / treatment room.
• There are doors into the consultation / treatment room.
• The main doors open away from you (push).
• The doors are single width.
• The doors are light.
• The door opening is 85cm (2ft 9in) wide.
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair is not adjustable.
• No tables are permanently fixed.
• Lighting levels are medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Adapted facilities are located in the Birmingham Treatment Centre.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the left and right as you enter.
  • The female and male toilets are 1m (3ft 3in) from the accessible entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.
• Comments View
  • These facilities are fitted with dropdown rails.
  • Additional facilities are located at the rear of the venue.
  • Baby change facilities are located in the standard female toilet at the rear of the venue.
  • The bench has a height of 98cm.

You are on Additional Info Health. Skip to the next section.

Additional Info Health

• Disability awareness / equality training can be provided for hospital staff.
• The most commonly produced documents could be provided in other formats.
• Documents in Braille, large print, audio and different languages format can be requested.
• Assistance dogs are allowed in most areas of the hospital.
• Areas with a high risk from infection, such as intensive care and wards should be contacted in advance before accessing with assistance dogs.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Staff are Text Relay aware.
• Switchboard staff are Text Relay aware.
• The mobility aids available include mobile hoists, ceiling tracking hoists, wheelchairs, tri wheel walkers, shower chairs, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
• Portable hearing loops can be provided on request.