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Woolwich Dockyard Station

Belson Road, Woolwich, London, SE18 5JY

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Access Guide

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Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Woolwich.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Opening Hours

Parking

  • The venue does not have its own car park.

Outside Access (Ticket Office )

  • This information is for the entrance located at the front of the venue.
  • There is not level access into the venue.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 120cm (3ft 11in) wide.

Level Change (Ticket Office)

  • There are steps to access this area / service.
  • The steps are located at the front of the ticket office.
  • There is / are 1 step(s) to the area / service.
  • The step(s) is/are not clearly marked.
  • The steps are shallow.
  • The steps do not have handrails.

Outside Access (Main Entrance)

  • This entrance gives access to platforms 1-2.
  • This information is for the entrance located at the side of the ticket office.
  • There is level access into the venue.
  • The main doors open (no doors).

Outside Access (Rear Entrance)

  • This entrance gives access to platforms 2.
  • This information is for the entrance located at the rear of the venue.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 160cm (5ft 3in) wide.

Level Change (Rear Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located at the rear of the venue.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Inside Access (Ticket Office )

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • Lighting levels are medium.
  • Customers cannot charge scooters or wheelchairs at the venue.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 01.30 - 06.30.
  • There is a ticket office.
  • The ticket office is located at the front of the venue.
  • The ticket office is 10m (32ft 10in) from the main entrance.
  • The train companies operating from within this station are South Eastern Rail.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are (none).
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) accessed by steps only is / are 1-2.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 2.
  • Accessible toilets are 27m (30yd) from the main entrance.
  • Comments View
    • Platform 1 - Greenwich and London
    • Platform 2 - Dartford and Gillingham.

Level Change (Platform 1)

  • There are steps to access this area / service.
  • The steps are located at the Platform 1 entrance.
  • There is / are 15+ step(s) to the area / service.
  • The step(s) is/are clearly marked.
  • The steps are deep.
  • The steps do have handrails.

Level Change (Platform 2 )

  • There are steps to access this area / service.
  • The steps are located at the Platform 2 entrance.
  • There is / are 15+ step(s) to the area / service.
  • The step(s) is/are clearly marked.
  • The steps are deep.
  • The steps do have handrails.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is tactile, Braille and pictorial signage on or near the toilet door.
    • The accessible toilet is 27m (30yd) from the main entrance.
    • The accessible toilet is located on Platform 1.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from the ticket office.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 97cm (3ft 2in).
    • The door is light.
    • The dimensions of the accessible toilet are 250cm x 170cm (8ft 2in x 5ft 7in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is push.
    • There is a functional emergency alarm available.
    • It is not a push button style of alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the grab rails and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • Lighting levels are low.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.
  • Staff are Text Relay aware.