Access Guide
Related Access Guides
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
- The main shopping street is pedestrianised.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Cambridge.
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Parking
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- The store does not have its own car park.
- There is a public car park within approximately 200m of the store.
- The public parking facilities are located on Corn Exchange Street (Grand Arcade Car Park).
Approach
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles and block paving.
- There is a/are fixed bollard(s) on the approach to the store.
Outside Access
- This information is for the entrance located on Sidney Street.
- There is step free access at this entrance.
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Ramp/Slope Details
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- There is ramped/sloped access at this entrance.
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 150cm (4ft 11in).
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Comments
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- There are four sets of manual doors 150cm wide, to the right.
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Womenswear counter, at the Bureau de Change counter and at the Order & Collect counter.
- There is not a cash machine in the store.
- Trolleys designed for the use of wheelchair users are not available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the Order and Collect counter.
- The Order and Collect counter is located on the second floor, to the right as you exit the lift.
- There is step free access to the Order and Collect counter, via lift.
- There is a clear accessible route to the Order and Collect counter.
- The Order and Collect counter is approximately 10m from the lift.
- The height of the Click and Collect counter is 91cm.
- There is a hearing assistance system at the counter.
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are placed in front of a background which is patterned.
Womenswear (Ground Floor)
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Womenswear
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- Womenswear is located on the ground floor, ahead as you enter the store.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
- There is a browse and order hub within Womenswear.
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 25m from the entrance.
- The height of the Womenswear till(s)/counter(s) is/are 90cm.
- There is a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 13 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 200cm x 220cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 98cm.
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Standard Fitting Room(s)
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- There is/are 12 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Beauty (Ground Floor)
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Beauty
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- The Beauty department is located on the ground floor, to the right as you enter the store.
- There is step free access to the Beauty department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Beauty department aisle(s).
Other Floors
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Stairs
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- There are stairs for public use.
- The stairs are located to the right as you enter the store.
- The floors which are accessible by stairs are ground floor, first floor and second floor.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the stairs.
- The handrail(s) is/are on both sides going up.
- There is a landing.
- Clear signage for the lift is visible from the stairs.
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Escalator(s)
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- There is an/are escalator(s) for public use.
- The escalator(s) is/are located to the left as you enter the store.
- The escalator(s) in the store go both up and down.
- The floors which are accessible by escalators are ground floor, first floor and second floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- Clear signage for the lift is visible from the escalator(s).
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Lift
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- There is a lift for public use.
- The lift is located to the rear of the store.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 41m from the main entrance.
- The floors which are accessible by this lift are ground floor, first floor and second floor.
- The lift is a standard lift.
- The clear door width is 90cm.
- The dimensions of the lift are 110cm x 145cm.
- There is a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift has a hearing assistance alarm system.
- The height of the lift controls are between 90cm and 105cm.
- The lift controls have tactile markings.
- The lift controls do not have Braille markings.
Womenswear (First Floor)
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Womenswear
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- Womenswear is located on the first floor, ahead as you exit the lift.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 24m from the lift.
- The height of the Womenswear till(s)/counter(s) is/are 90cm.
- There is a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 4 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 200cm x 220cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
- There is an emergency alarm, but it was not functional at the time of the survey.
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 49cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 95cm.
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Standard Fitting Room(s)
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- There is/are 3 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Lingerie (Second Floor)
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Lingerie
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- Lingerie is located on the second floor, ahead as you exit the lift.
- There is step free access to Lingerie, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Lingerie till(s)/counter(s).
- There is a clear accessible route to the Lingerie till(s)/counter(s).
- The nearest Lingerie till(s)/counter(s) is/are approximately 11m from the lift.
- The height of the Lingerie till(s)/counter(s) is/are 91cm.
- There is not a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 7 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 200cm x 220cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 49cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 95cm.
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Standard Fitting Room(s)
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- There is/are 6 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Home (Second Floor)
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Home
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- The Home department is located to the rear of the second floor, as you exit the lift.
- There is step free access to the Home department.
- There is limited room to manoeuvre within the aisles.
- There is step free access throughout the Home department aisle(s).
M&S Bank / Bureau de Change (Second Floor)
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Bureau de Change
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- There is a Bureau de Change service in the store.
- The Bureau de Change is located on the second floor, to the rear of the store as you exit the lift.
- There is step free access to the Bureau de Change.
- There is a clear accessible route to the Bureau de Change.
- The Bureau de Change is approximately 38m from the lift.
- The height of the Bureau de Change counter is 100cm.
- There is a hearing assistance system at the counter.
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.