You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request and large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.

You are on Related Access Guides (Terminal 1 Departure Lounge). Skip to the next section.

Related Access Guides (Terminal 1 Departure Lounge)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Terminal 1 - Post Duty Free Departure Lounge link (new tab) - click here

You are on Getting To Departure Gates (141 - 150). Skip to the next section.

Getting To Departure Gates (141 - 150)

• As you leave security you will enter the large departure lounge. The departure gates are visible from the departure lounge. There is a mixture of seating, with and without arms. There is step free access along the route from the departure lounge to the departure gates. Boarding cards are required to enter the departure gate area. There is an accessible lane to the left.
• The type of flooring along the route is vinyl and tiles.
• There is flooring along the route which is shiny and could cause issues with glare or look slippery to some people.
• There are not travelators available along the route.
• Assistance vehicles are available.
• There are resting/seating areas along the route.
• Wayfinding signage is available along the route.
• The lighting levels along the route are moderate to good.

You are on Other Floors (Access to Departure Gates 141 - 150). Skip to the next section.

Other Floors (Access to Departure Gates 141 - 150)

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• Steps View
  • The floors which are accessible by stairs are Access to Departure Gates 141 - 150.
  • The stairs are located on the corridor leading to Departure Gates 141-150.
  • There are 15+ steps between floors.
  • The lighting levels are moderate to good.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are Access to Departure Gates 141 - 150.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are not clearly marked.
  • The lighting levels are moderate to good.

You are on Lift (Access to Departure Gates 141 - 150). Skip to the next section.

Lift (Access to Departure Gates 141 - 150)

• There is a lift for public use.
• The lift is located along the corridor leading to Departure Gates 141-150.
• The floors which are accessible by this lift are Access to Departure Gates 141 - 150.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 125cm x 160cm (4ft 1in x 5ft 3in).
• The clear door width is 110cm (3ft 7in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The lighting level in the lift is moderate to good.
• The lift does have Braille markings.
• The lift does have tactile markings.

You are on Departure Gate(s) (141 - 143). Skip to the next section.

Departure Gate(s) (141 - 143)

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• Departure Gates Waiting Area View
  • The departure gate(s) in this area is/are gate(s) 141 -143.
  • There is clear signage to the departure gate(s).
  • There is seating available at the departure gate(s).
  • There are seats with armrests on both sides.
  • There is not designated seating available for people with reduced mobility.
  • The type of flooring in the departure gate(s) is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are audible announcements in this area.
  • The lighting levels are moderate to good.
• Departure Gate Details View
  • A documentation check desk is available at gate(s) 141-143.
  • The height of the documentation check desk(s) is high (95cm - 110cm).
  • There is a sound enhancement system available at the documentation check desk at gates 141-143.
  • There is double, permanently held open doors with an opening width of 75cm+ exiting the departure gate(s) waiting area(s).
• Boarding View
  • There is access to the aircraft via airbridge from gates 141 - 143.
  • The gradient of the airbridge ramp(s) may vary as they are height adjustable.

You are on Accessible Toilet (Departure Gates 141 - 143). Skip to the next section.

Accessible Toilet (Departure Gates 141 - 143)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located along the departure gates 141 to 143 corridor.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 120cm x 142cm (3ft 11in x 4ft 8in).
  • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is not a lateral transfer space.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 101cm (3ft 4in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a medium colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are moderate to good.
• Comments View
  • All accessible toilets within the airport have Non Visual Disabilities signage.

You are on Standard Toilet(s) (Departure Gates 141 - 143). Skip to the next section.

Standard Toilet(s) (Departure Gates 141 - 143)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located along the departure gates 141 to 143 corridor.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Other Floors (Gates 144 -150). Skip to the next section.

Other Floors (Gates 144 -150)

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• Steps View
  • The floors which are accessible by stairs are Departure Gates Upper Corridor to Departure Gates 144 to 150.
  • There are 15+ steps between floors.
  • The lighting levels are moderate to good.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.

You are on Lift (Gates 144 -150). Skip to the next section.

Lift (Gates 144 -150)

• There is a lift for public use.
• The lift is located next to Departure Gate 143.
• The lift is a standard lift.
• The floors which are accessible by this lift are Departure Gates Upper Corridor to Departure Gates 144 to 150.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 94cm x 132cm (3ft 1in x 4ft 4in).
• The clear door width is 80cm (2ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is moderate to good.
• The lift does not have Braille markings.
• The lift does have tactile markings.

You are on Departure Gate(s) (144 - 150). Skip to the next section.

Departure Gate(s) (144 - 150)

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• Departure Gates Waiting Area View
  • The departure gate(s) in this area is/are gate(s) 144 to 150.
  • There is clear signage to the departure gate(s).
  • There is seating available at the departure gate(s).
  • The seats do not have armrests.
  • There is not designated seating available for people with reduced mobility.
  • The type of flooring in the departure gate(s) is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are audible announcements in this area.
  • The lighting levels are moderate to good.
• Departure Gate Details View
  • A documentation check desk is available at gate(s) 144 to 150.
  • The height of the documentation check desk(s) is high (95cm - 110cm).
  • There is a sound enhancement system available at the documentation check desk at gates 144 to 150.
  • There is double, permanently held open doors with an opening width of 75cm+ exiting the departure gate(s) waiting area(s).
• Boarding View
  • There is access to the aircraft via tarmac from gates 144 to 150.
  • There is step-free access to the doors that lead out to the tarmac.
  • There is double, permanently held open doors with an opening width of 75cm+ for access to the tarmac.
  • There is ramped/sloped to the aircraft via the tarmac from departure gate(s) 144 to 150.
  • There is an Ambulift available.
  • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.