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Terminal 3 Departures Gates 37 and 38

Manchester Airport, Manchester, M90 1QX

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.

Related Access Guides (Terminal 1 Departure Lounge)

Getting To Departure Gates (37 and 38)

  • From the main departure lounge follow the signs to the corridor that denotes Gates 37 and 38. The corridor continues with large glass windows to your left. there is a level change to go down. The level change has, steps, an escalator and a lift. There are no travelators. exit the lift and go straight on to gates 37 and 38.
  • The type of flooring along the route is vinyl and tiles.
  • There is flooring along the route which is shiny and could cause issues with glare or look slippery to some people.
  • There N/A gaps between the travellators.
  • Assistance vehicles are available.
  • There are resting/seating areas along the route.
  • Wayfinding signage is available along the route.
  • The lighting levels along the route are moderate to good.

Accessible Toilet (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located opposite the departure gates.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 228cm x 227cm (7ft 6in x 7ft 5in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 189cm (6ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • There is a high colour contrast between the external door and wall.
    • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a medium colour contrast between the dropdown rail(s) and wall.
    • There is a high colour contrast between the walls and floor.
    • The lighting levels are moderate to good.
  • Comments View
    • All accessible toilets within the airport have Non Visual Disabilities signage.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located between Gates 16 and 17.
    • The female and male toilets are 135m (147yd 1ft) from the main lift.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located between Gates 16 and 17.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The toilets contain cubicles with grab rails fitted and doors that open outwards.

Departure Gates (37 and 38)

  • Departure Gates Waiting Area View
    • The departure gate(s) in this area is/are gate(s) 37 and 38.
    • There is seating available at the departure gate(s).
    • The seats do not have armrests.
    • There is not designated seating available for people with reduced mobility.
    • The type of flooring in the departure gate(s) is vinyl.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is a hearing assistance system in the departure gate waiting area(s).
    • The lighting levels are moderate to good.
  • Departure Gate Details View
    • There is clear signage to the departure gate(s).
    • A documentation check desk is available at gate(s) 37 - 38.
    • The height of the documentation check desk(s) is high (95cm - 110cm).
    • All of the departure gate desks have a hearing loop.
    • There is a double, permanently held open doors with an opening width of 75cm+ for access to the airbridge/tarmac.
    • There is step free access via lift to departure gate(s) 35 - 38.
  • Boarding View
    • There is step free access to the aircraft via the tarmac from departure gate(s) 37 - 38.
    • There is an Ambulift available.

Other Floors (Departure Gates)

  • Stairs can be used to access other floors.
  • The stairs are located just beyond the Departure Gate.
  • The floors which are accessible by stairs are Departure Gates to Tarmac.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • The lighting levels at the steps are moderate to good.

Lift (To Ambulift Pick Up)

  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 105cm (3ft 5in).
  • The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • There is a hearing loop system.
  • The lighting levels in the lift are moderate to good.