You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Luton.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Luton.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 15:00.
• Tuesday 09:00 - 15:00.
• Wednesday 09:00 - 15:00.
• Thursday 09:00 - 15:00.
• Friday 09:00 - 15:00.
• Saturday Closed.
• Sunday 10:00 - 13:00.

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• Comments View
  • confidential debt advice is by appointment only.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Vicarage Street.
  • The car park is located in Vicarage Street.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • the car park is pay and display.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 150cm (4ft 11in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• The ramp does not have handrails.

You are on Reception. Skip to the next section.

Reception

• The desk is 14m (15yd 11in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The type of system is a fixed loop.
• Staff are trained to use system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are adjustable.

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• Comments View
  • There is a toddler playgroup held on the first floor.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the building.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 20m (21yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 100cm x 120cm (3ft 3in x 3ft 11in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the cafe.
• The bar does serve food.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 15m (16yd 1ft) from the from the main entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 70cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are wall only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• The type of food served here is hot meals and snacks and soft drinks.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 25m (27yd 1ft) from the main entrance.
  • The accessible toilet is located at the rear of the building.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 190cm x 220cm (6ft 3in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
• Baby Change Facilities View
  • Inside the venue, there is level access to the baby change facility.
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located inside the accessible toilet.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located at the rear of the building.
  • The female and male toilets are 22m (24yd 2in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located to the rear of the venue.
• A member of staff trained in BSL skills is generally on duty.
• Staff are trained to BSL level 1.