You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in Royal Docks.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Royal Victoria DLR.
• The nearest underground station is Canning Town / North Greenwich (Jubilee Line).

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• Comments View
  • The venue is near the Emirates Air Line cable car.
  • The hotel is close to the ExCel exhibition centre.
  • There is a pedestrianised area between the hotel and the ExCel centre.

You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs and Reception is staffed 24 hours per day.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Residents parking is £18.00 overnight Non residents parking is £6.00 per hour and £32.00 over night.
  • The car park is located to the right of the main entrance.
  • The car park type is underground.
  • Parking spaces for Blue Badge holders can booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
  • The nearest Blue Badge bay is 4m (4yd 1ft) from the hotel mezzanine car park entrance.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the hotel mezzanine car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is concrete.
  • There is a dropped kerb between the car park and the venue.
  • The car park does have a height restriction barrier.
  • The maximum height is 220cm (7ft 3in).
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The car park is shared with the Ibis ExCel Hotel.
  • Although booking of Blue Badge spaces is not essential it is recommended.
  • The accessible parking bays are on the upper (mezzanine) level of the car park, from which there is a step-free route directly into the hotel.
  • Parking is paid for at the hotel reception on checking out.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

• This information is for the entrance located at the front of the building on Western Gateway.
• There is level access into the venue.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The main doors open towards you (pull).
• The doors are single width.
• The doors are heavy.
• The door opening is 105cm (3ft 5in) wide.

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• Comments View
  • Next to the accessible entrance is an additional entrance by automatic powered revolving doors.

You are on Outside Access (Hotel Entrance from Car Park). Skip to the next section.

Outside Access (Hotel Entrance from Car Park)

• This information is for the entrance located from the mezzanine car park level.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 78cm (2ft 7in) wide.

You are on Level Change (Hotel Entrance from Car Park). Skip to the next section.

Level Change (Hotel Entrance from Car Park)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does not have handrails.
• The width of the ramp or slope is 100cm (3ft 3in).

You are on Other Floors (Foyer Stairs). Skip to the next section.

Other Floors (Foyer Stairs)

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.
• Comments View
  • There are further stairs between floors in the bedroom wings.

You are on Lift (Foyer Lift). Skip to the next section.

Lift (Foyer Lift)

• There is a lift for public use.
• The lift is located opposite the main entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-GM-1.
• The lift is 4m (4yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 115cm x 130cm (3ft 9in x 4ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There are separate lifts from the main foyer and reception on Level 1 to the bedroom floors above.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 10m (10yd 2ft) from the lift.
• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The type of system is a portable loop.
• Staff are trained to use the system.

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• Comments View
  • The reception is located on the first floor.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The system is a portable loop.
• Staff are trained to use the system.
• This venue does play background music.
• Music is played in the foyer.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • There is level access from the foyer to the dockside terrace.
  • There are 12 meeting/conference rooms of varying sizes on the first floor available to hire.
  • There is a small children's play area in the foyer area near the restaurant and bar.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

• Full table service is available.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 50m (54yd 2ft) from the foyer lift.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is breakfast and dinner.

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• Comments View
  • The restaurant is located on the first floor foyer level, overlooking the dock.
  • Breakfast is served to residents in the restaurant area.
  • Dinner is served from 17:00 every day, to residents and non-residents.
  • Magnifying sheets are available from staff to assist with reading the menu.

You are on Eating and Drinking (Bar). Skip to the next section.

Eating and Drinking (Bar)

• The bar does serve food.
• Full table service is available.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 30m (32yd 2ft) from the foyer lift.
• The distance between the floor and the lowest table is 50cm (1ft 8in).
• The distance between the floor and the highest table is 100cm (3ft 3in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is lunch and snacks.

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• Comments View
  • The bar is open from 08:00am - 11:00pm for non residents. It is open until 1:00am for residents.
  • The bar is located on the first floor foyer level.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 4 star.
  • There are 257 rooms in total.
  • There are 0 standard ground floor rooms.
  • There are 243 standard rooms on other floors.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 14 room(s) which has / have accessible ensuite facilities.
  • There is / are 14 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 16m (17yd 1ft) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • No accessible rooms are located in a separate building from the main hotel.
• Accessible Room View
  • The room number or room name viewed was 821.
  • The width of the door is 80cm.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 26cm (10in).
  • Light switches are within 120cm from floor level.
  • There is a functional emergency alarm in the room.
  • It is a push button style alarm.
  • An adjoining room is available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 80cm (2ft 7in).
  • The door opens by sliding.
  • The door is easy to open.
  • The door does not have a lock.
  • The dimensions of the accessible ensuite are 175cm x 210cm (5ft 9in x 6ft 11in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 140cm (4ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet, the wall mounted grab rails are on the left.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 74cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap for the sink.
  • There is a functional emergency alarm available in the ensuite.
  • Disposal facilities are not available.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is not a bath.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is lever.
  • The flip-down or fixed seat height is 52cm (1ft 8in).
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is tactile and pictorial signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is low.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is medium.
  • The colour contrast between the external ensuite door and wall is high.
  • Lighting levels in the room are moderate to good.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is high.
  • The colour contrast between the walls and floor in the ensuite is low.
  • The colour contrast between the dropdown rails and wall is medium.
  • The colour contrast between the grab rails and wall is high.
  • Lighting levels in the ensuite are moderate to good.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) flashing alarm(s), vibrating pillow(s) and Teletext/subtitles.
  • Other sensory auxiliary aids available are magnifying sheets available to borrow and large button telephones in all rooms.
  • Flashing fire alarms are in rooms.
  • Vibrating fire alarms are available from reception.
  • The venue does provide other auxiliary aids for people with mobility impairments.
  • The other available auxiliary aid(s) is(are) mobile hoists.
  • Other mobility auxiliary aids available are wheelchair to borrow.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 7.
  • The number of accessible rooms with wheel in showers is 7.
• Ground Floor Standard Rooms View
  • There are not standard rooms on the ground floor.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.
• Comments View
  • The accessible ensuites with baths have handrails and drop down rails next to the toilet and handrails on the wall next to the bath.
  • There is an adjustible height shower over the bath.

You are on Accessible Toilet (First Floor Foyer). Skip to the next section.

Accessible Toilet (First Floor Foyer)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and tactile signage on or near the toilet door.
  • The accessible toilet is 25m (27yd 1ft) from the entrance lift.
  • The accessible toilet is located to the right after reception.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm (2ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is a functional emergency alarm available.
  • It is not a push button style of alarm.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 120cm (3ft 11in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
• Baby Change Facilities View
  • Inside the venue, there is level access to the baby change facility.
• Colour Contrast and Lighting View
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).
• Comments View
  • There is also an accessible toilet within the health and fitness suite.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located to the right of the first floor foyer after reception.
  • The female and male toilets are 25m (27yd 1ft) from the foyer lift.
  • Inside the venue, there is level access to the female and male toilet.
  • This is by lift.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not generally on duty.