You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include all council services.
• Related link East Ham Customer Service Centre.
• Https://www.accessable.co.uk/london-borough-of-newham/access-guides/east-ham-customer-service-centre

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• Comments View
  • This building houses most of the council staff and 'back office' functions.
  • The public and other professionals may sometimes attend these offices by appointment.
  • It is not intended as a customer contact centre.
  • Many queries can be dealt with on line or by telephoning the helpline.
  • The main customer contact centre is in East Ham.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 18:00.
• Tuesday 09:00 - 18:00.
• Wednesday 09:00 - 18:00.
• Thursday 09:00 - 18:00.
• Friday 09:00 - 18:00.
• Saturday Closed.
• Sunday Closed.

You are on Location. Skip to the next section.

Location

• This venue is situated in Royal Docks.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is West Ham.
• The nearest underground station is Canning Town - Jubilee Line.

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• Comments View
  • The venue is next to Royal Albert DLR station.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There are 2 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
  • The nearest designated bay is 25m (27yd 1ft) from the main entrance.
  • The furthest designated bay is 30m (32yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is cobbled.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does not have tactile paving.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located in front of the main entrance.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • Non-Blue Badge holders would need to obtain a parking permit from reception to park in this area.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the centre of the long side of the building, on Dockside Road.
• There is level access into the venue.
• The main doors open automatically (towards you).
• The doors are double width.
• The door opening is 180cm (5ft 11in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 130cm (4ft 3in) wide.
• Comments View
  • The automatic door was not working on the day of our visit.
  • One of the manual doors had been held open as an alternative.
  • There are also revolving doors.
  • The second and an identical third door are to access the reception area from the foyer.
  • There are 150cm wide security barriers from the foyer into the office area.

You are on Reception. Skip to the next section.

Reception

• The desk is 15m (16yd 1ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is high.
• The desk has a lowered section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is 3m (3yd 10in) from the reception.
• There is level access into the waiting room / area.
• There are not doors into the waiting room / area.
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• All chairs are permanently fixed.
• No tables are permanently fixed.
• Chairs with armrests are available.
• Announcements are in person.
• Lighting levels are bright.
• There is a television.
• Subtitles are available.
• There is space for an assistance dog to rest.
• Vending machines are not available.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are bright.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3-4.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is not a landing.
  • The lighting levels are medium.
• Comments View
  • There are identical stairs to serve the east and west ends of the building.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located off the central atrium.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4.
• The lift is 35m (38yd 10in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 130cm x 180cm (4ft 3in x 5ft 11in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There are identical lifts in the east and west ends of the building.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the reception.
  • This accessible toilet is located to the right of the reception desk.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 94cm (3ft 1in).
• Comments View
  • Another accessible toilet with left hand transfer is available in the same location. This toilet also has a baby change table.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is generally on duty.
• Staff are Text Relay aware.
• Home visits / services are available.